What are the responsibilities and job description for the Support Services Associate position at Winston-Salem State University?
Position Details
Classification Information
Position Classification Title
Support Services Associate
FLSA
Non-Exempt
Position Class
11900
Position Overview
Position Summary
The WSSU University Post Office is looking for an enthusiastic, confident individual to fill the position of Mail Clerk.
Qualified candidates will possess excellent communication skills, stellar customer service capabilities, and strong organizational abilities.
The ability to quickly learn University Post Office processes and procedures is vital to success in this position.
Qualified candidates will possess excellent communication skills, stellar customer service capabilities, and strong organizational abilities.
The ability to quickly learn University Post Office processes and procedures is vital to success in this position.
Primary Function of Organizational Unit
The mission of the Business Services Department is to provide high-quality services to the university community across multiple areas, including Auxiliary Services, Passport Services, Postal Services, the Ticket Office, Dining Services, the Bookstore, RamGraphics, Ram Card Services, and Conferences and Institutes. We ensure that all auxiliary and support units within the department operate efficiently,
Position Information
Position Number
301249
Competency Level
Journey
Working Position Title
Support Services Associate
Building and Room No.
G09 Thompson Center
Work Hours: From [time] to [time] on [days] of [week]
8a-5pm; Monday- Friday
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12 months
DHR Assigned Fields
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
High school diploma or equivalency.
Preferred Years Experience, Skills, Training, Education
Minimum Training and Experience: High school diploma or equivalency.
Required License or Certification
N. C. Driver’s License
Valid US Driver's License
Yes
Commercial Driver's License Required
No
Physical Required
Yes
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA00969P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
12 months
Salary
$33,540.00- - $39,500
Open Date
01/31/2025
Close Date
02/07/2025
Open Until Filled
No
Special Instructions Summary
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Winston Salem State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran and National Guard.
If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Winston Salem State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran and National Guard.
If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Knowledge - Program
Describe the specific job duties related to this competency
The ideal candidate will have a strong understanding of general mail service operations to accurately review mail and related information for completeness and accuracy.
This position also ensures that all charges are correctly posted to the appropriate departments. Key responsibilities include sorting incoming mail and distributing it to students’ mailboxes and campus departments, scanning and recording packages, and maintaining proper tracking of products sold from the post office, such as stamps and money orders.
The candidate must be detail-oriented, organized, and capable of ensuring efficient and accurate operations to provide reliable service to the campus community.
This position also ensures that all charges are correctly posted to the appropriate departments. Key responsibilities include sorting incoming mail and distributing it to students’ mailboxes and campus departments, scanning and recording packages, and maintaining proper tracking of products sold from the post office, such as stamps and money orders.
The candidate must be detail-oriented, organized, and capable of ensuring efficient and accurate operations to provide reliable service to the campus community.
Percentage Of Time
45
Competency
Client/Customer Service
Describe the specific job duties related to this competency
The ideal candidate provides general information to staff/faculty, administrators and students about post office services, processes, and procedures using established mail service guidelines. Also, they are responsible for greeting customers and providing exceptional customer service.
Percentage Of Time
25
Competency
Knowledge - Professional
Describe the specific job duties related to this competency
The ideal candidate should have the knowledge of business arithmetic (adding, subtracting, multiplying, and dividing) in order to maintain a daily cash drawer along with the sale of stamps and money orders.
They are responsible for closing out his/her cash drawer, balancing daily transactions and completing a 1412 form per postal regulation.
They are responsible for closing out his/her cash drawer, balancing daily transactions and completing a 1412 form per postal regulation.
Percentage Of Time
25
Competency
Communication – Oral
Describe the specific job duties related to this competency
The ideal candidate has the ability to convey information about mail procedures as well as the products and services that are available in the campus post office.
Percentage Of Time
5
Salary : $33,540 - $39,500
