What are the responsibilities and job description for the Service Desk Position - onsite contract position at Winston Staffing Service?
Job Details
Service Desk/Break Fix role
Location: Near Prospect Park Brooklyn, off of Winthrop St train stop.
Schedule 8:30-5pm Mon-Fri
Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Requirements:
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent oral and written communication skills.
Experience and good knowledge of PC and printer hardware and troubleshooting skills
2 years experience with Windows, PC's, laptop hardware and peripheral devices
