Inside / Counter Sales

Job Summary
We are seeking a motivated and customer-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with their purchases, managing cash transactions, and promoting our products through effective communication and product demonstrations. The ideal candidate will possess strong retail math skills and a passion for delivering outstanding customer service.

Responsibilities

• Greet customers warmly and assist them in locating products that meet their needs.
• Process sales transactions accurately using the cash register and handle cash with care.
• Demonstrate product features and benefits to enhance customer understanding and encourage sales.
• Maintain a clean and organized sales counter, ensuring all products are well-displayed.
• Provide excellent customer service by addressing inquiries, resolving issues, and following up on customer requests.
• Utilize retail math skills to assist in inventory management and stock replenishment as needed.
• Communicate effectively with team members to ensure smooth operations and customer satisfaction.
• Supervise junior staff when necessary, providing guidance on best practices in sales and customer interaction.
• Render prompt and satisfactory service to customers at the customer service area and to those calling by telephone, providing prices and product application information.
• Pick orders from the warehouse to service and sell to counter customers and process sales transactions.
• Provide warranty and delivery information, as needed.
• Inform customers of promotions, volume purchasing and other incentives (as appropriate).
• Maintain good housekeeping in customer service area and display areas; arrange displays and stock.
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer.
• Answer stock availability questions.
• Keep supervisor advised of items frequently requested by customers that are not in stock.
• Report to the supervisor re-order levels, empty bins, and/or robbed items within counter area.
• Investigate and resolve, if possible, customer complaints and report complaints to supervisor.
• Maintain cash box in accordance with established Company policy.
• Assist in filling orders from the warehouse as needed.
• The Customer Service Representative may become involved with such other duties as the warehouse manager/supervisor or Company President/ Manager may deem necessary.
• Complete career track training in WIN University for Counter Sales

Requirements

• Proven experience in retail sales or a similar customer-facing role is preferred.
• Strong communication skills with the ability to engage customers effectively.
• Familiarity with cash handling procedures and experience using a cash register.
• Knowledge of retail math to assist in inventory control and sales reporting.
• Ability to perform product demonstrations that highlight key features to potential buyers.
• Excellent phone etiquette for handling customer inquiries over the phone.
• A proactive approach to problem-solving with a focus on delivering exceptional service.

Join our team as a Counter Sales Representative where your skills in customer service, sales, and product knowledge will contribute to our success!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Johnstown, NY 12095 (Required)

Ability to Relocate:

• Johnstown, NY 12095: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $25