Production Manager/Supervisor

Service Manager

Organization Name: Winter Custom Yachts, Inc

Website: www.wintercustomyachts.com

About Our Organization: Custom Boat Building and Boat Yard Services

Department: Service

Reports To: Katelyn Miller/Tim Winters

Job Location: Hubert, NC-28539

Hours/Week: 40

Starting Salary: 70,000 USD/Year

Prepared By: Tim Winters

Prepared Date: January 11, 2025

Job Purpose

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Directly supervise and coordinate activities of vessel transportation and services.

Tasks

• Enforce safety rules and regulations.
• Plan work assignments and equipment allocations to meet service goals.
• Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of vessels or materials.
• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• Oversee day-to-day service operations including scheduling and distribution of work for service advisers, technicians, and parts department
• Follow up to be sure jobs are being completed timely and customers are being communicated with thoroughly
• Verify all parts and labor are billed as appropriate before sending to service writer/clerk for collection or call to customer to let them know it’s complete
• Maintain an exceptional level of customer service and relations
• Supervise and direct department personnel
• Field questions and concerns as needed from service writer/clerk and parts clerk
• Monitor and improve department profitability and efficiency
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take necessary precautions to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
• Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer based on the customer’s needs and desires.
• Prepare estimates for repairs and transfer to itemized work orders upon customer approval.
• Coordinate technical and product knowledge training for service team and provide technical assistance as needed.
• Maintain production reports on all service staff.
• Other duties as assigned

Work Activities

• Communicating with Supervisors, Peers, or Subordinates
• Making Decisions and Solving Problems
• Getting Information
• Scheduling Work and Activities
• Coordinating the Work and Activities of Others
• Organizing, Planning, and Prioritizing Work
• Establishing and Maintaining Interpersonal Relationships
• Evaluating Information to Determine Compliance with Standards
• Developing and Building Teams
• Resolving Conflicts and Negotiating with Others

Detailed Work Activities

• Acquire supplies or equipment.
• Arrange maintenance activities.
• Direct emergency management activities.
• Direct material handling or moving activities.
• Explain regulations, policies, or procedures.
• Inspect vessels to ensure compliance with safety, quality, or service standards.
• Install parts, assemblies, or attachments in transportation or material handling equipment.
• Maintain vessels in good working condition.
• Measure material dimensions.
• Monitor work environment to ensure safety or adherence to specifications.
• Operate vessels or material-moving equipment.
• Plan work operations.
• Prepare accident or incident reports.
• Recommend personnel decisions
• Record operational or production/service data daily.
• Review work orders or schedules to determine operations or procedures.
• Test materials, solutions, or samples.
• Verify information or specifications.

Work Content

Physical Demands

the employee is required to regularly Stand; Walk; Sit; Use hands and fingers, handle, or feel; Reach with hands and arms; Climb or balance; Stoop, kneel, crouch, or crawl; Talk and hear;

Lifts Weight or Exerts Force Work Environment

the employee is occasionally to lift up to 10 pounds; up to 25 pounds; and up to 50 pounds;

Visions

Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus;

Work Environment

the employee is occasionally at risk of electrical shock; the employee is frequently around wet or even humid conditions (non-weather); the employee regularly works near moving mechanical parts; works in high, precarious places; Around fumes or airborne particles; toxic or caustic chemicals; and outdoor weather conditions;

Qualification
Education and Experience
Years of Experience: 10 (minimum)

Education: Unspecified

License, Certificate Or Registration

Forklift Certification, Captions License, and Travel Lift Certification

Skills
Basic Skills

• Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Speaking

Talking to others to convey information effectively.

• Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading Comprehension

Understanding written sentences and paragraphs in work related documents.
Social Skills

• Coordination

Adjusting actions in relation to others' actions.

• Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

• Negotiation

Bringing others together and trying to reconcile differences.

• Persuasion

Persuading others to change their minds or behavior.

• Instructing

Teaching others how to do something.
Complex Problem Solving Skills

• Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills

• Operations Analysis

Analyzing needs and product requirements to create accurate services and dealines.

• Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine/vessel is working properly.

• Operation and Control

Controlling operations of equipment or systems.

• Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

• Equipment Maintenance

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
System Skills

• Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

• Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Resource Management Skills

• Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

• Time Management

Managing one's own time and the time of others.

• Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.
Desktop Computer Skills

• Databases

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

• Internet

Using a computer application to create, manipulate, edit, service work orders

• Navigation

Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

• Spreadsheets

Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Knowledge
Required

• Transportation
• Customer and Personal Service
• Administration and Management
• English Language

Preferred

• Personnel and Human Resources

Tools

• Screwdrivers, Adjustable wide mouth pliers, Conveyor roller, Flatbed trailers, Forklifts, Grease guns, Hand trucks or accessories, Impact wrenches, Jacks, Micrometers, Pallet trucks, Ratchets, Torque wrenches, Two way radios, Wheel nut or lug wrench

Technology

• Materials requirements planning logistics and supply chain software
• Calendar and scheduling software
• Electronic mail software – Google/Skype
• Internet browser software
• Office Applications/Dropbox

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $75,000 - $100,000