Base Lodge Rental Assistant Manager

JOB DESCRIPTION

Winter Sports, Inc. 

Title:                             Base Lodge Rental Assistant Manager

Department:                  Rental

Level:                           Full Time Seasonal (FTS), Hourly

General Duties:  During the winter season, this person is responsible for helping oversee the operation of Base Lodge Rental, located on the 2^nd story of the Base Lodge. Base Lodge Rentals is a full-service rental and repair shop. Business levels vary depending on the weather and time of season.  Base Lodge Rentals is open 7 days a week during ski operations (December - April) and during night operations 2 days a week. Working holidays, nights, and weekends is an accepted part of the job. Must be able to start position in November to prep shop for opening day. Snowsports experience is required.

Job Relationships:

• Reports to: Rental Manager
• Employees Supervised:  Base Lodge Rental Staff

Job Specifications:  

• High School Graduate, with continuing education preferred
• Past proven experience in a rental/repair operation required
• Proven past supervisory experience required
• Experience working directly with the public required
• Knowledge of ski/snowboard industry required
• Experience working in a tune/repair shop preferred
• Past binding certification training preferred
• Boot fitting experience preferred
• RTP knowledge preferred
• Microsoft Suite experience preferred

Specific Duties:

• Assist with all aspects of Base Lodge Rental

o    Assist in training, scheduling, disciplinary actions, and employee evaluations

o    Ability to understand reporting provided by management and RTP to check status and make adjustments, including but not limited to daily flashes and overdue reports

o    Retain all rental/repair forms as per company, manufacturer and insurance policies

o    Assist with daily and weekly auditing of overdue rentals and ski storage

o    Ensure all forms are completed accurately 

o    Participate in WMR safety programs

o    Assist with Safety checklists and/or trainings

o    Learn and utilize budgets to help make purchasing decisions

o    Assist with employee timecards and make corrections as necessary

• Work closely with other Rental and Retail Departments

o    Work together to move equipment between Base/Village depending on business demands

o    Update inventory in RTP re: overdues, returns or transfers to other locations

• Ensure the ski rental maintenance program is adhered to
• Assist in running an efficient rental operation
  • Learn and implement RTP POS system
  • Ensure efficient guest flow through shop in order to keep lines orderly and moving at adequate levels depending on the time of season
• Complete all other job duties as specified in the Rental Supervisor Job Duties
• Knowledgeable about new products and rental opportunities as appropriate
• Work closely with Group Sales to ensure all group rentals are fulfilled satisfactorily
• Ability to work within framework of Rental & WMR policies and procedures
  • Must be able to meet individual and team goals
• Support Guest Services Cross-Sell Plan, Rental Business Plan

o    Make recommendations as necessary

• Be an advocate of excellent guest service.
  • Ensure that guests are taken care of in a friendly, efficient manner
  • Ability to deal with difficult guests and be solutions orientated
  • Ensure staff meet expected levels of guest service
• Must be a self-starter and able to work independently
• Willingness to assist in any other activities within the WMR organization to develop teamwork with other departments and associates.
• Must be able to function effectively with guests and staff.  
• Must be available to work weekends, holidays, and evenings.

Safety & Wellness:

All team members must be on constant alert for any unsafe conditions and work behaviors.  This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

Work Environment:

• Moderate physical activity required by handling objects up to 10 pounds frequently and up to 30 pounds occasionally.  
• Ability to be on one’s feet for extended time periods up to 5-7 hours.
• Includes light to moderate physical activity, including bending, stooping, lifting etc. on a routine basis.
• Work on weekends, holidays, and some evenings are part of the responsibilities associated with this position.
• Non-smoking environment.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.