Bike Patrol (Whitefish Mountain Resort)

JOB DESCRIPTION

Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Bike Patrol
Department: Bike Patrol
Status: Full Time (FTS) or Part Time (PTS)
FLSA: Non-Exempt, Hourly
Updated: February 2024

Job Summary:
The Bike Patrol position at Whitefish Mountain Resort is responsible for ensuring the safety and well-being of guests and employees in the biking area. This role involves responding to incidents, providing medical care, maintaining trail signage, promoting a safe environment, performing chairlift evacuation and technical rescues, and assisting with trail maintenance. Most duties are performed outdoors in varying alpine winter conditions.

Job Relationships:
Reports to: Patrol Manager and Assistant Patrol Manager
Employees Supervised: None

Job Requirements:

• High school diploma or GED equivalent; College education or trade education preferred
• CPR/AED certification at Basic Life Support level
• Wilderness First Aid or higher certificate required; Current Outdoor Emergency Care (OEC), Wilderness First Responder (WFR), or comparable/higher medical certification preferred.
• Basic knowledge of Whitefish Mountain Resort and Summer resort operations preferred
• Advanced biking skills with the ability to bike all types of terrain in all conditions
• Basic knowledge of mountain bike repair and maintenance preferred

Job Specifications:

• Ability to handle emergency situations calmly and professionally
• Effective communication with guests and employees in various situations
• Accurate completion of incident forms and other documentation
• Operation of mountain bike consistent with WMR Mountain Bike policy
• Transporting patients in a rescue toboggan in various terrain
• Knowledge of chairlift operation and evacuation procedures
• Familiarity with ALERT protocols, landing zone procedures, and technical rescue equipment
• Valid driver’s license and ability to be added to WSI’s vehicle insurance policy

Specific Duties:
Patrol Operations:

• Participate in ongoing medical, technical, and evacuation training
• Trail assessment and closure based on conditions
• Identification and marking of hazards
• Inspection of vehicles and medical equipment
• Morning duties including maintaining closures, boundaries, and signage
• Speed control and guest education
• Maintain cleanliness of patrol rooms and stations

Incidents:

• Responding to all incidents/medical emergencies
• Initiating 911/ALERT communication when necessary
• Completing incident reports and collecting information
• Familiarity with medical equipment used by WMR Bike Patrol
• Participation in ongoing training

Rescue and Evacuation:

• Knowledge of evacuation procedures and rescue techniques
• Practice with rescue equipment and lift evacuation procedures

Public Relations:

• Neat appearance and wearing of uniforms
• Assisting with guest education and crowd control
• Providing courteous and helpful assistance to guests

Race, Events, and Trail Crew:

• Trail maintenance and event support
• Basic knowledge of event layout and operations

Safety & Wellness:
 Continuous awareness of occupational and public hazards and reporting to appropriate supervisors

Work Environment:

• Physical demands including lifting and biking
• Work in varying weather conditions
• Required helmet use during activities

This job description is a general outline of duties and responsibilities and is subject to changes by Winter Sports, Inc management at any time. Responsibilities are guidelines and not necessarily limited to this outline.