Housekeeping Team Lead

Job Description

Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Housekeeping Team Lead
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full-Time Year-Round (FTYR) or Full-Time Seasonal (FTS)
FLSA: Non-Exempt, Hourly
Updated: August 2024

Job Summary:
 The Housekeeping Team Lead is responsible for ensuring housekeeping excellence for guests and property owners in the homes and amenities managed by Whitefish Mountain Resort Lodging (WMRL). This role includes managing the daily workflow and supervising the assigned housekeeping team. The office is located near the Sherpa and Anapurna condominiums.

Job Relationships:

• Reports to: Housekeeping Manager & Assistant Manager
• Employees Supervised: Supervises housekeepers as assigned by the Housekeeping Manager or in their absence.

Job Specifications:

• High school graduate or GED equivalent required.
• Housekeeping experience required.
• Previous supervisory experience preferred.
• Must be able to problem solve interpersonal situations within the team and follow necessary processes, including writing Performance Reports and presenting them to management as needed.
• Must work collaboratively with peers and supervise team members professionally during the workday.
• Must be able to write legibly in English and possess sufficient verbal and written communication skills to complete assigned tasks.
• Must possess a valid driver’s license and be authorized for WSI vehicle insurance coverage.
• Demonstrated ability in housekeeping methods.
• Must have the ability to change work priorities to best accommodate customer needs.
• Working knowledge of computer programs such as Microsoft Word, Excel, and Outlook preferred, and the ability to learn resort lodging software for daily application.
• Must be able to use Streamline Software to keep the lodging department up to date with cleaning statuses.
• Must have a team player attitude and the ability to work with people of diverse cultures and ethnicities.
• Must have an overall understanding of daily requirements within the Housekeeping Department and accomplish tasks without direct input from the Manager or Assistant Manager.
• Must be able to work within the framework of company and department policies and procedures as set forth in the employee manuals.
• Must be a self-starter and able to work independently with little supervision.

Specific Duties:

• Manage and complete the daily schedule, which includes the following:
  • Maintain a courteous and helpful attitude towards all guests and employees.
  • Be fully trained and prepared to clean properties after departures, clean common areas, provide housekeeping services during occupancies, and perform deep cleaning services during shoulder seasons.
  • Assist the Manager in training housekeeping staff, both seasonal and full-time, local and international.
  • Delegate tasks to housekeepers for daily cleans, evaluate completed work, and provide direction on necessary corrections.
  • Ensure units are ready for check-in before guest arrival daily.
  • Understand all processes for amenities, linen service, and operating procedures.
  • Complete necessary daily tasks in Streamline.
  • Inspect properties to ensure cleaning standards are met; correct or report problems as directed by the Housekeeping Manager or Assistant Manager.
  • Utilize Performance Report forms to issue disciplinary actions or report issues to management.
  • Report operating supply deficiencies to Housekeeping Management when daily supplies begin to run low, preferably before they run out.
  • Take inventory of properties each time they are cleaned to ensure adequate amenities for incoming guests. For example, if a property that sleeps 12 people only has 2 wine glasses, ensure more are placed in the property before guest arrival.
  • Update Clean/Dirty/Stripped status in Streamline throughout the day.
  • Review the daily housekeeping schedule and cross-check for any relevant items from the Housekeeping Shelf that need to be returned to properties without being specifically noted on the schedule.
  • Report any property or building damage, maintenance needs, or unsafe conditions immediately upon discovery.
  • Be knowledgeable about the use and hazards of cleaning chemicals and be alert to the actions of other staff in this regard.
  • Must be at least 18 years of age and possess a valid driver’s license, with the ability to be added to WSI’s vehicle insurance policy per WSI Vehicle Insurance standards.
  • Subject to WSI’s Alcohol and Controlled Substance Abuse Policy based on the nature of the position and related duties.
  • Drive company vehicles to perform daily duties, often in extreme weather conditions, and learn all serviced property locations.
  • Maintain a neat, clean appearance in accordance with the employee handbook.

Work Environment:

• Moderate to extreme physical activity required, including handling objects up to 20 pounds frequently and 50 pounds occasionally.
• Ability to be on one’s feet for extended periods, up to 8 hours daily.
• Requires heavy physical activity, including constant bending, stooping, lifting, climbing stairs, and stretching.
• Requires daily use of approved chemical cleaning agents, some of which may be hazardous. Proper training on the use of these chemicals will be provided, and material safety data sheets will be available for each chemical used in the workplace.
• Drive company vehicles in the performance of daily duties, and be authorized for WSI vehicle insurance coverage.
• Flexibility in schedule changes on short notice is required.
• Job requires working weekends, holidays, and overtime as needed.
• Must give at least 2 weeks’ notice when requesting vacation or holiday time off.
• Ability to work under varying weather conditions, often extreme in nature.
• Non-smoking environment.

Safety & Wellness:
 All team members must be vigilant for any unsafe conditions and work behaviors. This includes periodic inspections of work and public areas. Follow-up notification will be done to correct any condition or practice at the earliest possible opportunity.

This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications.