Assistant Housekeeping Manager:

Responsible for assisting the Manager in the direction and administration of all housekeeping operations to ensure the overall cleanliness and product quality of the lodging accommodations and the continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist the Manager and Housekeepers in ensuring cleanliness, service and product quality standards of guest rooms, in accordance with federal, local and company health, sanitation and safety standards.
• Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments, coordinating with housekeeping staff to execute cleaning schedules efficiently and promptly.
• Inspect guest rooms as needed to ensure compliance with quality assurance standards
• Assist the Manager in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, and providing support as needed to ensure efficient operations, conducting counseling and evaluations and delivering recognition and rewards
• Recruit, interview and train team members to maintain high cleanliness standards. This includes conducting training sessions, assessing staff performance, and providing ongoing coaching and feedback to ensure continuous improvement.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• Oversee the management of housekeeping supplies and equipment, ensuring adequate stock levels are maintained to support daily operations. This includes ordering supplies, monitoring usage, and implementing cost-effective inventory management practices.
• Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

• BENEFITS OF WORKING AT WINTERGREEN:

• Wintergreen Resort is a place for mountain lovers, adventures seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products for you and you immediate family members.