ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

• Training
  • Training schedule is Monday-Friday 9 am-5 pm; may be flexible
  • Initial training takes 2-4 weeks depending on candidates skills and experience
  • Compensation during training is hourly wage only
  • After initial training is complete, agent will begin taking sales calls and commission* opportunity begins
  • Hands-on training continues with agent taking sales calls while improving knowledge and skills
  • 4-6 weeks after hire, it is expected that agent can work independently and will transition to his/her fixed schedule
• Schedule after training
  • 25-32 hours per week
  • Multiple shifts available, examples are:
    • Monday-Friday 4 p.m. till 9 p.m.
    • Friday-Sunday 8 a.m. till 6 p.m.
    • Saturday – Tuesday 9 a.m. till 5 p.m.
    • NOTE: there are no schedules available for Monday-Friday day time only
  • Candidate must be available to work consistently through early-March without significant time off, any known needs for time off during this period must be disclosed during screening/interview process
• Excel at customer service and fluid verbal communication skills
• Be motivated to work independently
• Have the motivation to sell the resort in line with customer specifications
• Possess problem solving skills
• Have an open mind with the will to learn quickly
• Be “search-engine” and internet savvy
• Experience with Microsoft Office products

MINIMUM QUALIFICATIONS:

Knowledge of:

Skill & Abilities in:

• The Sales Agent is responsible for answering calls and inquiries from potential customers.
• Using a proven sales lead technique the Agent will determine the caller’s needs and expectations.
• Will respond with appropriate questions and information hopefully resulting in a booking.
• When appropriate the Agent will make outbound calls to customer leads, but only to leads who have first contacted Wintergreen (no cold calling).
• Reservations agents are booking lodging and packages with lodging, also golf tee times and spa services.
• The Agent will use two primary software systems to properly complete the booking process: NAVIS (sales lead system) and Springer-Miller HOST (property management system).
• Computer and typing skills necessary, including Microsoft Word, Excel and Springer Miller experience preferred.

Education, Training and Experience Guidelines:

LICENSE AND CERTIFICATION REQUIREMENT(S):

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

BENEFITS OF WORKING AT WINTERGREEN:

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia