What are the responsibilities and job description for the Oyster Shucker position at Wintzell's Oyster House?
Essential Functions:
• Must be able to work cautiously with knives and shuck oysters properly and safely.
• Must always use correct oyster shucking glove and knife.
• Must be able to lift 40lb. box of oysters.
• Must ensure oysters are iced and at proper temperature.
• Must ensure cleanliness of oyster bar.
• Serve guests and creates a warm and fun atmosphere for both guests and employees.
• Answer questions about food and drinks including ingredients, preparation and accompanying items.
• Answer the phone with proper greeting
• Greet newly seated guests in a friendly manner within 1-2 minutes of being seated.
• Take drink order at guest greeting, delivers beverages and offers appetizers. Take entire order and repeats order to guests for clarification.
• Follow alcohol awareness procedures for preventing intoxication of guests.
• Attend to guests’ needs when delivering food and checks back to ensure guest satisfaction; observe guests and respond appropriately to additional needs.
• Maintain bar top appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Total bill and presents check upon removal of last plate or upon request. Accept payment and provide change or credit card voucher. Follow appropriate accounting procedures for closing checks and vouchers.
• Give a warm and pleasant farewell to guests and invite them to return.
• Keep station clean, set up and take down station appropriately.
• Adhere to company sanitation procedures.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Must always be dressed neatly and well groomed in company-approved uniform
• Must be able to operate P.O.S. computer, make change correctly, and execute credit card transactions accurately
• Must be able to calmly respond to angry guests and notify a manager
• Stand and walk during entire 6-8 hour shift
• Must be able to read menus to sight-impaired guests
• Must be able to hear well amongst loud background noise
• Must be able to write or memorize orders
• Must be able to effectively card all guests who appear under the age of 40 for alcohol purchases.
