What are the responsibilities and job description for the Desktop Support position at Wipro Limited?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Description (Desktop Support) -
Location - CANONSBURG, PA - Remote
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Required Skills and Experience:
- Should have managed a Desktop Support/Field Services team which is spread across different locations.
- Strong understanding of SLAs and CPIs and ITIL concepts
- Working knowledge of the Customer ITSM Tool specially ServiceNow.
- Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.
- At least three years of experience in technical service delivery
- Proficient communication skills
- Demonstrated technical experience supporting mobile devices.
- Work experience and extensive knowledge of Windows builds and Software break/fix
- Working knowledge of PC Refresh
- Knowledge on Tablets or Rugged Laptops
- Troubleshooting skills on Hardware, Software.
- Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.
- Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
- Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
- Remote Desktop support experience
- Work experience and extensive knowledge of Windows builds and Software break/fix
Expected annual pay for this role ranges from [$55,000 to $61,500]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Salary : $55,000 - $61,500
