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Title : Identity Technical Writer
Requisition ID : 22479
City : Charlotte
Country / Region : US
Introduction : We are seeking a skilled Technical Writer to join our team and contribute to creating comprehensive technical documentation for various programs, focusing on CyberArk, Okta, SailPoint, and Active Directory. The ideal candidate will be adept at producing clear and concise documentation including runbooks, knowledge articles, policies, and procedures.
Responsibilities :
- Develop program-specific technical documentation for CyberArk, Okta, SailPoint, and Active Directory.
- Create detailed and accurate runbooks, ensuring step-by-step procedures are documented for operational tasks.
- Draft comprehensive knowledge articles to support users in understanding system functionalities and troubleshooting common issues.
- Develop policies and procedures documentation that aligns with industry best practices and organizational standards.
- Collaborate closely with subject matter experts and stakeholders to gather information and ensure accuracy of documentation.
- Update and maintain existing technical documentation to reflect system changes and updates.
- Ensure documentation meets quality standards and is accessible to the target audience.
Requirements :
Preferred Qualifications :
Application Instructions : Interested candidates are encouraged to submit a resume and a sample of their technical writing demonstrating their ability to create clear and structured documentation for complex technical systems.
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