Audio Visual Specialist

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Job Description: Audio Visual Service Desk (AVSD) Specialist

Role Overview:

The Audio Visual Service Desk (AVSD) Specialist is responsible for managing and resolving user-created and system-generated tickets for AV-enabled rooms, ensuring seamless audio-visual experiences in meetings and events. The AVSD team supports 1 AV-enabled rooms, including CVP Private, Executive, Private, Microsoft Technology Centres (MTC), multi-purpose rooms, conference rooms, and focus rooms.

Educational Background

Bachelor’s degree in IT, Computer Science, or a related field (preferred).

Relevant certifications based on service line expertise (listed below).

Experience

Agents: Minimum of 3 years in a technical support role or equivalent certification.

Subject Matter Experts (SMEs): 5 years of specialized experience.

Key Responsibilities:

• Incident Management: Handle alerts and tickets generated by the Microsoft Teams Rooms Pro Management Portal, ensuring prompt investigation and resolution of AV system issues.
• Troubleshooting & Remediation: Utilize tools and resources within the management portal to address AV system alerts, minimizing disruptions and maintaining meeting quality.
• Proactive Maintenance: Regularly inspect and update audio-visual systems to prevent potential issues, ensuring all systems are operational and ready for use.
• Support Coverage: Provide support for various AV-enabled room types, addressing user needs and technical challenges effectively.
• System Optimization: Monitor and optimize AV equipment performance to deliver high-quality audio and visual outputs during meetings and events.
• Strong troubleshooting skills in AV systems and equipment.
• Experience with Microsoft Teams Rooms and related management portals.
• Familiarity with AV technologies, including Extron, Crestron, and other conferencing tools.
• Proactive problem-solving mindset with attention to detail.
• Excellent communication skills to liaise with users and stakeholders effectively.
• Tools: Microsoft Teams Rooms Pro Management Portal and associated AV resources.
• Proactive and responsive to ensure minimal downtime and consistent AV system readiness.
• Deliver a seamless audio-visual experience for all users by ensuring prompt resolution of issues, proactive system maintenance, and high-quality AV support for meetings and events.

“Expected annual pay for this role ranges from [$100,000] to [$115,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.