What are the responsibilities and job description for the BPO Sales Director - New Age/Trust & Safety position at Wipro?
Sector Head - BPO for New Age Sector / Trust & Safety
About the Role :
We are looking for a Senior Executive to head our s ales organization for the New Age Sector in the BPO (DOP) division. New age sector is one of the largest and exponentially growing sectors for us.
Open to All US locations
Preferred Location : Bay area, CA
Qualification :
- 20 years of relevant cross industry experience in BPO / Trust & Safety with end-to-end pursuit / opportunity management, execution, program management, and transformation
- Supervisory experience of directly managing senior sales leader (s).
- Ability to lead HiTech / New Age domain-oriented conversations and engage consultatively with client C-suite stakeholders and functional leaders.
- HiTech / New Age domain should include robust understanding of all aspects in the horizontal BPO offerings (i.e. Trust and Safety, F&A, supply chain, Procurement, contact center and HRO)
- Strong understanding of delivery strategies including appreciation of global delivery locations, retained vs outsourced potential, benchmarks, tools and technology platforms, automation tools, BCP / DR practices, operations performance management, governance models, compliance requirements, and commercial models amongst others.
- Demonstrated success in HiTech / New Age sales and winning large deals.
- Knowledge about the BPS industry, analysts, deal advisors, product partner eco-system, and competitors including their strengths and weaknesses.
- Brings a strong rolodex of connections.
- Strong interpersonal and relationship building skills.
- Knowledge of contractual constructs in Business process services
- Ability to navigate an organization, working with cross functional / global teams across Solution design, business finance, HR, Risk & Compliance, Transition, Transformation, Quality, and Delivery amongst others.
- Ability to work in both structured and unstructured environments including maintaining flexible working hours that may extend beyond regular business hours given the nature of business and geo spread of teams.
- Open to travel (domestic USA and / or international) per requirements to meet internal and external stakeholders as part of business development efforts.
- Highly responsive, respectful, trustworthy and demonstrates stewardship.
Responsibilities :
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”
