What are the responsibilities and job description for the Field Support Technician position at Wipro?
Wipro Limited (NYSE : WIT, BSE : 507685, NSE : WIPRO) is a renowned technology services and consulting company dedicated to creating innovative solutions for our clients' most complex digital transformation challenges. With over 250,000 skilled professionals serving clients in 66 countries, we are committed to sustainability and corporate citizenship, helping our customers, colleagues, and communities thrive.
Role : Field Support Technician
Location : Pasadena, CA
Fulltime Benefits
Onsite role
The Field Support Technician will play a vital role in the installation, configuration, and troubleshooting of network infrastructure hardware and software. This position involves providing support for a wide range of IT hardware and software.
The ideal candidate will work closely with end users, addressing issues related to physical workstations, including laptops, desktops, peripherals, and network devices. Proficiency in remote troubleshooting and remote desktop support is essential, along with managing physical hardware inventory.
Key Responsibilities :
- Install, maintain, and repair multi-vendor systems, including hardware, software, and networking products.
- Diagnose and address hardware performance issues; manage the complete process of replacing user workstation equipment.
- Conduct follow-ups for potential services or escalate problems as needed.
- Support the implementation of new service solutions or projects as directed by supervisors.
- Conduct video conference meetings and perform dry-run tests as necessary.
- Manage all IT assets, ensuring tagging of existing and new equipment.
- Optimize user experiences by setting up new equipment and verifying access to applications and technical solutions.
- Demonstrate strong interpersonal skills and a friendly presence.
- Exhibit excellent problem-solving skills, with the ability to visualize issues and devise solutions.
- Handle hardware and application support queries and escalate when necessary.
- Ensure accurate documentation of submitted work requests.
- Develop a solid understanding of IT operations, applications, and related business processes.
- Maintain up-to-date knowledge of operating systems and application software to provide high-level support.
- When necessary, escalate issues to tier 2 and 3 support teams.
Required Skills :
Expected annual pay for this role ranges from USD 45,000 to USD 65,000. The position also includes Wipro's standard benefits, which encompass a comprehensive array of medical and dental options, disability insurance, paid time off (including sick leave), and various leave options.
Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Complaints or concerns regarding unethical / unfair hiring practices should be directed to our Ombuds Group.
Salary : $45,000 - $65,000
