What are the responsibilities and job description for the Fraud Analyst position at Wipro?
Overview
Fraud Analyst (Tampa, FL onsite)
Position Location: 4110 George Road, Tampa, FL 33634 (airport area)
Hours: 10am- 6pm EST, work one weekend day per work week
*** Work authorization is for USC or Green Card only***
*** No relocation offered***
We are continuing to grow! Come join our team!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Position Summary:
As a Fraud Analyst you will support our client’s ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with banking fraud analysis, E-Commerce fraud analysis or retail fraud analysis is a plus!
Core Responsibilities:
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer Rewards account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
Requirements:
- High School Diploma or equivalent
- Ability to work one weekend day per work week
- One year of previous experience in the credit card/rewards card fraud or analysis industry
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- Strong time management skills and attention to detail
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you require future sponsorship to continue working in the USA?
Experience:
- Fraud prevention and detection: 1 year (Required)
- Microsoft Office: 1 year (Required)
- credit card fraud prevention: 1 year (Required)
Ability to Commute:
- Tampa, FL 33634 (Required)
Work Location: In person
Salary : $25
