What are the responsibilities and job description for the HiTech Sales Account Manager - Business Process Outsourcing BPO position at Wipro?
The Sales Account Manager is accountable for client growth for Wipro. Individual should be able to establish strong relationships with the clients (including CxO level relationships) using their industry experience and network, and open doors for the new opportunities in the market place. Experience selling BPO to HiTech / Software / Technology companies required.
The Account Managerwill have experience selling BPO / BPM services and will be responsible for new business development through developing and maintaining effective key relationships. You will manage the opportunity from sales pursuit to close using deep sales process and offering expertise. You will be responsible to develop relationships with key buyers and decision makers. This position will ensure business growth by directing and managing business development activities in accordance with the organisation strategy. As a senior member of the Digital Operations & Platform (DOP) team, you will identify, assess, and negotiate new business opportunities that are in line with Wipro’s overall strategic growth objectives.
Candidate will be responsible for creating demand for and successfully selling business process outsourcing services to Fortune 1000 companies.
The successful candidate will have a successful track record :
Prospecting at the C-level and senior executive decision maker levels demonstrating a clear understanding of their business, organisation, culture, and compelling reasons to act
Managing large, complex customer relationships
Participating in and / or leading complex proposal solutioning and business value proposition development efforts
Negotiating long-term contracts
Essential Duties and Responsibilities
Develop a winning and scalable sales strategy that generates revenue and achieves assigned goals
Directly source deals and manage the sales lifecycle through close
Drive a complete sales strategy that represents a breadth of services (customer contact solutions, automation, shared services, etc.)
Develop and execute business plans to include prospecting, responding to inbound leads, shaping deals, solutioning, pricing, negotiating, finalising sales contracts, closing deals, and managing customer relations
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
Deliver the required business outcomes to our customers while protecting the interests of the executives' team and Wipro’s stakeholders
Be a key member of the Wipro’s Global Business Line DOP and contribute to shaping the company’s overall strategy
Experience / Competencies / Qualifications
10-15 years of experience in a role selling BPO Services (i.e., trust and safety, eCommerce, and operations) and horizontal BPO offerings (F&A, supply chain, procurement, contact center and HR) with a demonstrated track record of successfully delivering against targets
A solid professional network and a strong ability to build relationships with decision-makers
Strong knowledge of outsourced solutions
Ability to write and present proposals, respond to RFPs, and document activities
Confident in interacting with and influencing senior leaders; with an ability to analyze data, synthesize and present results to C-level executives
Strong leadership skills and an ability to work with various teams and inspire them to deliver above and beyond
Business foresight and the ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities
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