What are the responsibilities and job description for the Triage Specialist position at Wipro?
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE’RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Position: Triage Specialist
Location: Austin, TX
Job description:
Responsibilities
- Work queues of bug reports generated on internal apps to ensure a strong final
- product for public release.
- Reproduce reported bugs to ensure engineers have a comprehensive, detailed
- report in order to fix bugs most effectively.
- Understand and communicate product launch risk and severity of issues to
- partners
- Meticulously document findings
- Communicate effectively with cross functional partners in Operations and Product
- Develop test cases and scenarios in order to pinpoint the root cause of product
- bugs
- Collaborate with team members on both general and product specific issues.
Skills
- General knowledge of user experience
- Excellent written and verbal communication skills
- Outstanding curiosity and problem-solving skills
- Ability to adapt quickly in a fast-paced environment and have a sense of urgency
- Familiar with iOS and Android platforms is a bonus
- Experience with test cases also a bonus
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
