What are the responsibilities and job description for the Customer Service Representative position at Wire Experts Group Inc.?
Customer Service Representative
Description:
The Customer Service Representative (CSR) interacts with customers via email, Teams, and telephone to provide information in response to inquiries about products and availability. The CSR will play a proactive role in building and engaging the company’s customer base.
Essential Job Functions:
- Receives customers’ requests, analyzes, provides information requested, or ascertains who can best provide the information.
- Proactive communication, data entry and follow-up, regarding quotes and orders.
- Gather and provide basic technical support, product line options, and agency approvals for customer inquiries.
- Assists various departments with customer-related issues.
- Maintains customer records by updating account information to ensure accuracy.
- Provides basic technical support, product line options, and agency approvals for customers.
The below requirements indicate knowledge, skill, and/or ability to satisfactorily perform essential duties. As required by the Americans with Disabilities Act reasonable accommodations may be made to qualified applicants and/or employees to perform essential job functions.
Required Education, Experience, and Skills:
- High School Diploma/GED is required (a bachelor’s degree is preferred).
- Minimum of 1 year of experience working in Customer Service. Strong PC skills and experience (Word, PowerPoint, Excel, etc.).
- Customer Relations – Knowledge of maintaining a positive, empathetic, and professional attitude toward customers always.
- Customer Service – Knowledge of best practices for working with customers and problem-solving issues that arise.
- Cultural Awareness – Knowledge and experience working with customers around the world, along with cultural differences.
- Critical Thinking – Use logic to identify approaches to problems, solutions, and drawing conclusions.
- Time Management – Must be able to work under deadlines and effectively manage multiple correspondences in a timely manner.
- Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do. Possess the competencies to communicate easily with others and awareness of Cultural Intelligence.
- Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Work Conditions:
- The environment is typical of an office setting. Employee frequently works on a computer completing assigned tasks.
- Ability to stand and walk for long periods of time.
- Ability to see details at a close range.
Schedule and Pay Range:
- 8-hour shift (Days)
- Monday - Friday
- Pay Range: $22.00 - $24.00, depending on experience.
Who We Are
Rubadue Wire is a part of Wire Experts Group, Inc. (WEG), which is comprised of premier manufacturers of specialty wire and cable products with a legacy of delivering high quality, superior customer service and engineering excellence. Our products are used in a broad range of applications including security, electronics, industrial, consumer products, aerospace, medical devices and automotive. The diversity of applications combined with our specialization makes us a strong and resilient business. WEG has locations in Naples, FL, and Loveland, CO.
Wire Experts Team is the Employment Business Unit of WEG. Wire Experts Team operates all payroll and benefits for WEG. You will receive an email from WEG after you complete the online application.
What Makes Us Unique
We are an Employee Stock Ownership Program (ESOP) company. You will have the opportunity to become one of our employee-owners, at no cost to you! This program allows you to benefit from the contributions and decisions that you make every day.
We are a team of 150 employee-owners, all willing to assist each other with any task as we drive our continuous improvement mindset. We are always looking for talented, dedicated people to become part of our team. Help us continue our growth while developing professionally, personally and financially along the way!
Additional Benefits
- Great culture of openness, inclusion, and respect
- Competitive salary
- Profit-sharing opportunities
- Time off through PTO and 9 paid holidays
- 95% Company-paid medical employee premium
- 100% Company-paid Dental / Vision / LTD / STD / Life insurance premiums
- Employee events plus opportunities for community involvement
Rubadue Wire is an equal opportunity employer. Applicants and/or employees will be provided equal opportunity without regard to age, race, religion, sex, color or national origin.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Salary : $22 - $24
