IT Manager, Infrastructure Operations

The Infrastructure Operations Manager will provide strategic leadership and oversight for the IT infrastructure, ensuring the reliability, security, and scalability of all Infrastructure operations, systems, and customer-facing services. This role involves managing a team of infrastructure professionals, driving technology modernization, and aligning infrastructure strategies with business objectives.

1. Develop and execute a forward-looking IT infrastructure roadmap to support growth, digital transformation initiatives, and operational resilience
2. Supervise and mentor a team of infrastructure engineers, network administrators, and system analysts. Assign tasks, monitor performance, and cultivate a collaborative, high-performing team
3. Oversee the design, deployment, and maintenance of critical infrastructure, including servers, networks, cloud environments, and disaster recovery systems
4. Manage cloud infrastructure and services, ensuring optimal performance, cost-efficiency, and use of cloud security best practices
5. Develop and manage backup strategies and disaster recovery testing to ensure data integrity and availability
6. Lead the adoption and optimization of cloud-based solutions while maintaining a secure and efficient hybrid IT environment
7. Collaborate with third-party vendors to procure and support infrastructure solutions, negotiating contracts, and ensuring adherence to service-level agreements (SLAs)
8. Direct and manage infrastructure projects, such as network upgrades, data center enhancements, or system migrations

• EXPERIENCE REQUIRED:
• 7-8 years of experience within Infrastructure Operations, with at least 5 years in leadership role
• Experience in the financial services industry, with knowledge of regulatory and compliance requirements would be a plus
• Demonstrated success leading complex infrastructure projects and teams
• Familiarity with ITIL frameworks and enterprise-grade hardware