Welcome Center Assistant (BHI)

Welcome Center Assistant (FT, BHI)
CAMPUS: Ben Hill-Irwin Campus STATUS: Full-time POSTING TYPE: Regular Posting

The Welcome Center Assistant receives and routes telephone calls for the Ben Hill-Irwin Campus. This incumbent
provides requested information and/or forwards calls to the appropriate locations or individuals, greets in-person college
visitors, determines the nature of their business, and provides appropriate information to other personnel as needed. The
Assistant provides clerical support. Assists with the coordination of special events on campus. Supports the office of the
Director of Campus Operations. The successful candidate is expected to have a positive outlook, must have a strong work
ethic that sets examples for others on campus, and a desire to promote Wiregrass opportunities to the surrounding
community. Assists the Bookstore with fleet vehicle reservations and dispersing vehicle books. Completes WGTC training,
webinars, and modules in a timely manner. Assists the One Stop with printing IDs, scheduling appointments, and ensuring
students sign in at the Kiosk. Assists with recruiting and admissions activities, (such as stuffing envelopes, entering
prospect cards into Banner, etc.) as needed. Operates as a liaison for maintenance, to assist with deliveries, emergency
situations, etc. when needed. Assists with student parking decal distribution. The successful candidate will also have
excellent verbal and written communication skills, outstanding customer service skills and professionalism, which is
required.

Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to
support students of underrepresented gender and minority groups, as well as students with disabilities. All employees of
the college are required to participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and
placement of students enrolled or who seek to become enrolled in programs at the college, with a special emphasis on
nontraditional program participants.

Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have
the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key
position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to
perform the essential functions. Please contact humanresources@wiregrass.edu to request accommodations.

SUMMARY OF WORKING CONDITIONS

• Equipment Used: Standard office equipment
• Working Conditions: Category III - No foreseen exposure to hazardous chemicals/pathogens. Very little probability

of working beyond the normal shift. Travel is rarely required.

MINIMUM QUALIFICATIONS
High School Diploma or equivalent *and* Six (6) months of related work experience. Knowledge of multi-line phone
system operation and basic computer software are required. Must have the ability to lift 5-10 lbs. and endure prolonged
standing and walking with or without reasonable accommodations.

PREFERRED QUALIFICATIONS
In addition to meeting all other minimum qualifications, the highly desired candidate will possess one or more of the
following: Technical Certificate/Diploma in Business or related area. Prior experience as a receptionist in a high call
volume setting is a plus. Knowledge of BANNER student information software. Experience with Microsoft Office Suite.
Prior experience in an education setting and assisting with campus events is a plus.

SALARY/BENEFITS
Salary is $32,000/yr. This position is full‐time and includes standard State of GA benefits such as leave accrual, options
for health & other supplemental benefits, and retirement. This position may qualify the successful candidate for the Public
Service Loan Forgiveness Program. This position is funded in whole or in part by State/Local/Tuition funds.

BACKGROUND INVESTIGATIONS
Pursuant to college policy, a thorough background investigation, including a criminal history records check and
employment history reference checks will be performed for all candidates offered employment. Other checks such as
Motor Vehicle Records may be conducted for any candidate receiving an offer, as well as internal candidates prior to
being promoted or transferred into a position with the college. Other Required Tests: No additional tests are required for
this position.

Should a candidate be chosen for a 2nd interview, references which support prior work history and employment
experience will be contacted. Please note that some employers charge a processing fee to complete employment
verifications. If a former employer requires payment to complete employment verification forms, this fee must be paid by
the candidate. For positions requiring official transcripts, the candidate will be responsible for ordering and payment for
these transcripts. Wiregrass is responsible for payments for criminal history searches, MVR searches, credit checks, and
other items listed in the required tests portion above.

APPLICANT INSTRUCTIONS/INFORMATION
Application Deadline: Tuesday, April 29, 2025 or Until Filled

All application packets MUST be completed via the Online Job Center at https://www.wiregrass.edu/about/employment.
As a part of the application process, interested candidates may also be required to upload other documents such as a
resume, transcripts, etc (see job center listing for more details). This posting will be removed from the Online Job Center
on the date posted above. For more information regarding this position or application instructions, please contact the
Human Resources Office at (229) 333‐5356 or humanresources@wiregrass.edu.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

As set forth in its student catalog, Wiregrass Georgia Technical College does not discriminate on the basis of race, color, creed,
national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship
status (except in those special circumstances permitted or mandated by law). Any violation or questions may be directed to:
Shalonda Sanders, Title IX Coordinator (all campuses), Vice President for Human Resources and Operations, Valdosta Campus,
Brooks Hall, Room Rm. 548, (229) 333‐5356 or shalonda.sanders@wiregrass.edu; OR Katrina Royal, Student ADA Section 504
Coordinator (all campuses), Director of Special Populations and Tutoring Services, Valdosta Campus, Berrien Hall, Room 100, (229)
333‐2100 ext. 1236 or katrina.royal@wiregrass.edu *student ADA student disability claims only. Telephone numbers are accessible
to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1‐800‐255‐0056 from a TTY/TDD.

4/17/2025 9:41:18 Welcome Center Assistant (FT, BHI) (2505)
TCSG Job Code: 61723 EEO Req ID: 5 IPEDS: Office & Administrative Support