What are the responsibilities and job description for the Retail Sales / Customer Service Representative position at Wireless Zone LLC?
Benefits:
Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 400 stores and growing.
We are looking for a high-energy, reliable individual with outstanding customer service skills to sell Verizon Wireless cellular service.
If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Sales Representative, you'll get to know our communication technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the expert.
We offer
Sells all products and services offered by the Company. Handle all administrative aspects of the sale including: accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services. Make and receive phone calls to customers that have purchased from the Company along with following up on their purchases and satisfaction.
Job Requirements
Our Company
In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services.
Our Culture
We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience.
Our Community
The Wireless Zone® franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving® was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone® franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live.
Join our team today!
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 400 stores and growing.
We are looking for a high-energy, reliable individual with outstanding customer service skills to sell Verizon Wireless cellular service.
If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Sales Representative, you'll get to know our communication technology inside and out. And you'll be the one everyone else looks to when it comes to what's next in wireless and wired technology solutions. It's good to be the expert.
We offer
- Company subsidized Health, Dental, and Vision coverage
- Competitive pay
- Company match 401K
- Paid Vacation, Sick Pay, and Holiday Pay
- On-going training on the latest technology
- A growing company with lots of opportunity for growth
Sells all products and services offered by the Company. Handle all administrative aspects of the sale including: accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services. Make and receive phone calls to customers that have purchased from the Company along with following up on their purchases and satisfaction.
Job Requirements
- Using competitive spirit to meet and exceed assigned sales goals
- Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.
- Understanding customers' needs and helping them discover how our products meet those needs
- Multi-tasking in a fast paced team environment
- Working a variety of hours including weekends, evenings and holidays involving occasional overtime
- Educating and engaging customers through product demonstrations
- Interacting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note
- Position may be commissioned
- 0-2 years retail/customer facing/sales experience preferred.
- High School Diploma
Our Company
In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services.
Our Culture
We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience.
Our Community
The Wireless Zone® franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving® was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone® franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live.
Join our team today!
