What are the responsibilities and job description for the Member Services Representative position at Wisconsin Athletic Club LLC?
Job Details
Job Location: WAC Greenfield - Greenfield, WI
Position Type: Full Time
Education Level: College Degree Ideal, But Not Required
Salary Range: Undisclosed
Job Shift: Schedule Will Vary
Description
Member Services Expectations
Increase Member Level - "get and retain members"
- Begin each day with a plan & end each day with a plan for tomorrow
- Meet and exceed your personal sales goal
- Be the best example of building rapport and developing relationships with all prospective members, guests, and staff.
- Prospect for referrals, generate new leads and enter all leads into GymSales
- WorkingWell is a great resource to own your neighborhood and community; connect with a minimum to 2 local businesses per week & holding regular community events
- Follow up with existing leads and members in GymSales making 30 connections per day at a minimum (call, text and/or email)
- Within 72 hours of tour and presentation, a follow-up call must be made
- Appointment goals: 3 appointments today, 2 appointments tomorrow, and 1 appointment the next day.
- Confirm all appointments no longer than 24 hours in advance.
- Book appointments with both telephone inquiries & web leads at a target rate of 75%
- Conduct club presentations and tours for potential members, and guests. Target closing for appointment & walk-ins' rate is 70%.
- Connect your members and utilize the Retention Program resources – Fit Start, WAC Fit & Fit Refresh
- Booking Fit Sessions at the point-of-sale is critical
- Participate in Team Huddles providing needed information about your new members to ensure the best handoff to the Fitness teams
- Invite and connect members and guests to participate in WAC programs, services, promotions, and events.
- Contribute to your club's social media plan
- Provide education on health, fitness and total well-being via Kinetic (the WAC blog) to engage potential and current members
Teamwork - "your role is more than just selling and retaining memberships"
- Make a difference in people's lives
- Create WAC moments
- You will have a scheduled shift, but this is a performance-based position, you may need to work outside your schedule to hit your goals.
- Fitness, Group Fitness, Front Desk, Kids Clubhouse – you name it – you might be asked to do it.
- Develop yourself personally and professionally by attending and participating in:
- Weekly one on one with your Sales Manger and/of General Manager
- All Sales Team Meetings
- Train with personal trainers, and participate in group fitness classes as well as advanced training programs so you can personally promote to increase participation
- Continuing education through "WAC University" workshops.
- Participate in your club's Manager On Duty program.
- Execute a daily walk-through of the facility to ensure proper conditions.
- Report member and facility issues to the appropriate person to address through the proper club communication channels
- Know the Safety Manual and follow all insurance, liability, and incident report procedures
- Connect with members while working scheduled shifts at the front desk
- Provide assistance and solutions to members and team members problems
- Participate in the planning of special events and encourage departments to promote member participation.
- Know the “Emergency Action Plan” and follow all insurance, liability, incident report precautions.
Qualifications
