What are the responsibilities and job description for the Product Service Specialist position at Wisconsin Converting, Inc.?
About Wisconsin Converting, Inc.
For more than 40 years, Wisconsin Converting, Inc. has been a proud manufacturer of paper bags for the retail, food service, medical, and e-commerce industries. Each year, we produce and ship millions of paper bags in every shape and size to businesses nationwide. Our 100% recyclable and compostable packaging options continue to grow in popularity with small businesses and national chains.
Why Join WCI?
Step into an exciting role as a Product Service Specialist, where you’ll play a key part in delivering top-notch customer support. From processing orders and handling inquiries to coordinating with internal teams, you’ll help ensure smooth operations and customer satisfaction. Join a team that values collaboration, attention to detail, and exceptional service – all while enjoying great benefits and a steady schedule!
Your Role
As a Product Service Specialist, you’ll:
Education: High school diploma or equivalent (required).
Experience: At least 1 year of customer service experience.
Skills
If you’re detail-oriented, customer-focused, and ready to join a great team, we want to hear from you! Apply today and start your journey with us!
For more than 40 years, Wisconsin Converting, Inc. has been a proud manufacturer of paper bags for the retail, food service, medical, and e-commerce industries. Each year, we produce and ship millions of paper bags in every shape and size to businesses nationwide. Our 100% recyclable and compostable packaging options continue to grow in popularity with small businesses and national chains.
Why Join WCI?
Step into an exciting role as a Product Service Specialist, where you’ll play a key part in delivering top-notch customer support. From processing orders and handling inquiries to coordinating with internal teams, you’ll help ensure smooth operations and customer satisfaction. Join a team that values collaboration, attention to detail, and exceptional service – all while enjoying great benefits and a steady schedule!
Your Role
As a Product Service Specialist, you’ll:
- Process and enter customer orders accurately into the ERP system.
- Verify pricing, discounts, billing, shipping, and credit status while keeping customers updated.
- Maintain and update customer records, including account setups and sample requests.
- Research and resolve order issues, process returns, and coordinate with production.
- Deliver outstanding customer service by addressing inquiries and ensuring a smooth order process.
- Work closely with sales, production, and accounting teams to support customer needs.
- Keep management informed of key activities and participate in meetings as needed.
- Handle other tasks as required to support the team.
Education: High school diploma or equivalent (required).
Experience: At least 1 year of customer service experience.
Skills
- Strong communication and problem-solving abilities.
- Commitment to providing excellent customer service.
- Ability to multitask and work well in a team.
- Detail-oriented and highly organized.
- Comfortable using computers, calculators, and office equipment.
- Strong math skills.
- Steady Schedule – Monday-Friday, 8-hour shifts.
- Time Off & Holidays – Immediate PTO plus 8 paid holidays to relax and recharge.
- Health Benefits – Medical, Dental and Vision insurance offered. Coverage begins the first of the month after your hire date to keep you and your family healthy.
- Retirement Savings – 401(k) plan with a 50% company match on the first 6% of your contributions, helping you build your future
If you’re detail-oriented, customer-focused, and ready to join a great team, we want to hear from you! Apply today and start your journey with us!
