What are the responsibilities and job description for the Desktop Support Specialist position at Wisconsin Department of Corrections?
Position Summary
This position provides specialized technical support, consultation, and training services for Department staff. The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. This position will also develop and recommend workstation and application standards as well as develop test plans to ensure reliability. The person assigned to this position could direct the work of several other support staff or contractors.
Salary Information
The starting pay is between $82000 and $108992 per year, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. The pay schedule/range is 07-33. A 12-month probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Job Details
Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment.
NOTE: This position is eligible for 100% remote work. For positions that allow remote working flexibility, working outside of Wisconsin will not be allowed.
Qualifications
Minimally qualified applicants will have experience:
To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
Applicants should attach a letter of qualification and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualification and resume will be evaluated and is considered the assessment for this position. Your letter of qualification and resume should be limited to a maximum of two pages each.
Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualification, if interested please click here.
Questions can be directed to Phia Vang, Human Resources Specialist at Phia.Vang@wisconsin.gov.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Qualified veterans with a 30% or greater service-connected disability should send their cover letter, resume, DD-214, and documentation of their service-connected disability rating (dated within 12-months) to the HR Specialist noted above. Current State employees are not eligible for non-competitive appointment.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on 3/9/25, in order to be considered.
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.
This position provides specialized technical support, consultation, and training services for Department staff. The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. This position will also develop and recommend workstation and application standards as well as develop test plans to ensure reliability. The person assigned to this position could direct the work of several other support staff or contractors.
Salary Information
The starting pay is between $82000 and $108992 per year, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. The pay schedule/range is 07-33. A 12-month probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
- Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
- Insurance: Excellent and affordable health, dental, vision, and life insurance.
- An exceptional pension plan including a lifetime retirement payment.
- An optional tax-advantaged 457 retirement savings plan.
- The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
- Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
- DOC is a qualifying employer for the Public Service Loan Forgiveness program.
- Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.
Job Details
Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment.
NOTE: This position is eligible for 100% remote work. For positions that allow remote working flexibility, working outside of Wisconsin will not be allowed.
Qualifications
Minimally qualified applicants will have experience:
- Working with Windows workstation imaging, patching, and automated deployment using tools like SCCM/MECM, Intune, Ivanti EPM or similar enterprise management systems.
- Working with an ITSM tool (e.g., ServiceNow, Jira, Zendesk) for ticketing, incident tracking and knowledge base documentation.
- Working with Group Policy management, Active Directory, and Windows system configurations.
- Leading IT projects related to workstation deployment, patching, and security compliance.
- Documenting IT related processes, including writing standard operating procedures (SOPs) and knowledge base articles.
- Implementing automation using PowerShell or other scripting languages for software deployment, patch management, and system administration.
- IT certification: CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundation, Microsoft Certified: SCCM/MECM.
To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
Applicants should attach a letter of qualification and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualification and resume will be evaluated and is considered the assessment for this position. Your letter of qualification and resume should be limited to a maximum of two pages each.
Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualification, if interested please click here.
Questions can be directed to Phia Vang, Human Resources Specialist at Phia.Vang@wisconsin.gov.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Qualified veterans with a 30% or greater service-connected disability should send their cover letter, resume, DD-214, and documentation of their service-connected disability rating (dated within 12-months) to the HR Specialist noted above. Current State employees are not eligible for non-competitive appointment.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on 3/9/25, in order to be considered.
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.
Salary : $82,000 - $108,992
