Scheduling Associate

The Department of Health Services (DHS), Central Wisconsin Center (CWC) is recruiting for a full-time Scheduling Associate. This position will work the overnight shift from 9:30 pm – 6:00 am with a 2-week rotation, including weekends. CWC provides short-term and long-term residential services to assist people living with intellectual disabilities in acquiring the personal skills needed to reach their highest potential. CWC is located at 317 Knutson Drive on the north side of Madison.

CWC is part of the Division of Care and Treatment Services (DCTS). DCTS is committed to helping all state residents live their best lives through an interconnected web of behavioral health services. Watch this video to learn more about the work of DCTS.

We offer a team-oriented atmosphere and our workers love what they do. But don’t take our word for it. Hear from our employees.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Premium pension plan with at least a 6.95% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.
• CWC also has a 24/7 fitness center, free parking, and is on the Madison Metro bus route.

As a Scheduling Associate, you will be responsible for taking absence calls-ins, relaying information, assisting with meeting the staffing minimums, and keeping the scheduling program accurately updated. Additionally, you will be a resource for answering questions and policies related to scheduling.

The starting rate of pay is $20.02/hour (approximately $41,600 annually), plus excellent benefits. A $.80 /hour night differential and an $.80 /hour weekend differential applies to worked shifts. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an Office Operations Associate and is in pay schedule and range 02/10.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by CWC or medical personnel approved by the facility prior to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified applicants will have the following:

• Experience performing office management or administrative duties (e.g., maintaining inventory, ordering supplies, scheduling meetings, etc.).
• Experience working with computer software such as Microsoft Office Suite for entering data, generating reports, etc.
• Experience providing customer service (e.g., providing instructions, answering questions, problem solving, etc.) in a professional or business setting.

Well-qualified applicants will also have one or more of the following:

• Experience working in a healthcare setting or 24/7 facility.
• Experience monitoring scheduling and timesheets of staff.
• Experience interpreting and applying policies and procedures.

Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here

Applying is easy! Click “Apply for Job” to start your application process. Sign in to your account or create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jacque Strook in Human Resources at Jacqueline.Strook@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

The deadline to apply is March 11, 2025, by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.