Technical Support Professional - Wisconsin Resource Center

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is recruiting for a Technical Support Professional. This position will work Monday through Friday, 7:45 am to 4:30 pm and will be required to participate in on call rotation as assigned.

WRC is part of the Division of Care and Treatment Services (DCTS). DCTS is committed to helping all state residents live their best lives through an interconnected web of behavioral health services. Watch this video to learn more about the work of DCTS. WRC is the largest psychiatric facility in the state and is the only secure treatment facility in Wisconsin that specializes in treating individuals with severe mental health conditions referred by the Wisconsin Department of Corrections and the community.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Premium pension plan with a 6.95% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

The level of the position and salary will be determined based on the qualifications of the selected candidate. The pay ranges for each level are:

Technical Support Professional (pay schedule and range 07/35): $31.00 to $32.00 per hour (approximately between $64,400 and $66,500 per year).

Technical Support Professional Senior (pay schedule and range 07/34): $33.50 to $37.00 per hour (approximately between $69,600 and $76,900 per year).

This position is in the Information Systems Comprehensive Services classification series. Individuals hired at the professional level may have the opportunity to advance within the classification series as they gain experience and knowledge of DHS systems. Pay for current state employees is based upon the rules that apply to compensation for the applicable transaction. A 12-month probationary period is required.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by WRC or medical personnel approved by the facility within 30 days of the start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, the selected candidate will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified candidates will have all of the following:

• Training or experience providing IT technical support to end users.
• Training or experience leading or implementing IT projects to successful completion.
• Training or experience managing network infrastructure, virtual server or enterprise communication systems.

Well-qualified applicants will also have the following:

• Experience managing VoIP telephone system or handheld radio system.
• Experience managing account or data security in a healthcare or correctional setting.
• Training or experience providing technical support to a large, diverse campus environment (200 users).

Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Human Resources at DHSWRCRecruitment@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is February 24, 2025 at 11:59 pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.