What are the responsibilities and job description for the Customer Service Representative position at Wisconsin Power & Light Co.?
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Residency Requirements:
Not subject to residency requirements.Are you looking for a role where you can support customers and provide an impact to your team?
If so, we have a position for you! Alliant Energy is currently hiring for a Customer Service Representative - part-time position. In this role we are looking for someone who is ready to bring their #energy to support our operations team in Sheboygan, Wisconsin!
The Customer Service Representative position is responsible for customer contact in the field operations offices. The Customer Service Representative performs clerical work in the Customer Service Department and resolves questions and problems and escalates complex issues for resolution within the department. The person in this role will take calls and inquiries from customers and contractors.
The hours for this position will vary depending on business need with a minimum of 20 hours per week up to 40 hours. Average hours are anticipated to be 30-32 hours per week. The position will work 5 days per week, Monday through Friday.
What you will do
- Acts as the first line of contact for responding to any type of customer inquiry; answering calls, navigating online account management systems and maintaining and updating customer records. Initiates field activities, schedules work as assigned.
- Respond to customer inquiries and complaints related to field activities or construction initiatives. Responsible for having a general understanding of utility field compliance activities and gas and electric service rules.
- Provides routine clerical tasks such as typing, filing, opening mail, answering telephone, payroll entry, maintaining and ordering supplies and other clerical duties as assigned.
- Performs all work according to established procedures, operating practices and safety rules.
- Performs other duties which are similar, related or incidental to this position.
- Mentor and/or train less experienced employees as needed.
- High School Diploma Required
- Associate degree Preferred
Required Experience
- 1 to 2 years technical and/or professional experience in a related customer service capacity
Other Requirements
- Must possess a valid driver’s license.
Knowledge, Skills, and Abilities
- Demonstrated effective interpersonal, verbal and written communication skills.
- Demonstrated ability to use Microsoft Office Suite programs and other web-based applications as assigned.
- Ability to effectively multitask and prioritize workload demands.
- Ability to successfully pass web-based pre-employment screening assessments.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Pay Range:
$25.82 - $33.39Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
Salary : $26 - $33
