What are the responsibilities and job description for the Ticket Office Management Internship (2025 Season) position at Wisconsin Rapids Rafters?
Position Overview:
Join our Baseball Team Ticket Office Management Internship and gain practical experience in the fast-paced world of sports ticketing and customer service. As a Ticket Office Intern, you will play a crucial role in assisting our ticketing staff with various tasks related to ticket sales, customer inquiries, and game-day operations. This internship provides an excellent opportunity to learn about ticketing systems, event management, and the inner workings of a professional sports organization. This is no lazy summer internship! It is However, Very Rewarding and Very Memorable!
Key Responsibilities:
- Ticket Sales Support: Lead ticket office staff in processing ticket orders, group ticket sales, and game day ticket sales.
- Customer Service: Respond to customer inquiries, provide information about ticket options, and resolve any ticket-related issues in a courteous and professional manner.
- Data Entry: Accurately enter customer information, sales data, and financial transactions into the ticketing system.
- Ticket Distribution: Assist in the distribution and printing of physical tickets, including will-call and ticket mailing.
- Game-Day Operations: Support ticket office operations on game days, including ticket scanning, will-call assistance, and on-site customer service.
- Ticketing Reports: Generate ticket sales and attendance reports for internal use and analysis.
- Promotions and Marketing: Assist in the implementation of ticket promotions and marketing initiatives to drive ticket sales.
- Customer Relationship Management: Contribute to maintaining a positive relationship with season ticket holders, group leaders, and all other ticket purchasers.
- Cash Handling: Handle cash transactions accurately and securely following established procedures.
- Office Support: Provide general administrative support to the ticket office staff as needed.
- This is not an all-inclusive list and you will be assigned additional team duties to ensure a positive fan experience, facilities cleanliness, and everyone’s safety.
Requirements:
- Customer Service Skills: Excellent interpersonal and customer service skills, with a friendly and helpful attitude with a smile.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in ticketing transactions and data entry.
- Communication Skills: Strong verbal and written communication skills, including the ability to communicate professionally with customers and team members.
- Adaptability: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Team Player: Willingness to work collaboratively with the ticket office team and other staff members.
- Cash Handling Experience: Previous experience in cash handling is a plus, but not mandatory.
- Baseball Enthusiast: A passion for baseball and a general understanding of the game and its dynamics.
Educational Background:
Currently pursuing or recently completed a degree in Business, Sports Management, Hospitality, or a related field is preferred but not mandatory.
Currently pursuing or recently completed a degree in Business, Sports Management, Hospitality, or a related field is preferred but not mandatory.
Duration of Commitment & Compensation:
This is a 3 month (Mid-May through Mid-August) summer internship position. Compensation and academic credit options can be discussed during the interview process.
Application Process:
We look forward to reviewing your applications and providing an immersive experience in baseball!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.