What are the responsibilities and job description for the Front Office & Insurance Billing Specialist position at Wisdom Teeth Only?
Practice Focus: Wisdom Teeth Removal Specialty Office
Location: Provo, UT & Murray, UT
Schedule: Full-Time (Mon–Wed Flexible | In-Office Thurs & Fri)
Are you a proactive, organized, and dependable individual looking to build a rewarding career in dental healthcare? Our high-volume, surgery-based practice specializes exclusively in wisdom teeth removal, and we’re looking for a confident Front Office & Insurance Billing Coordinator to join our fast-paced, patient-centered team.
This is a dual-role position that combines the professionalism of front office hospitality with the precision of insurance billing. Whether you're helping patients feel at ease on surgery day or ensuring clean insurance claims behind the scenes, you are essential to the patient experience and the financial health of our practice.
🦷 Key Responsibilities
Thursdays & Fridays (In-Office | Surgery Days)
- Welcome and check-in surgical patients with warmth, confidence, and professionalism
- Collect and review payments and signed treatment plans prior to surgery
- Serve as the face of the practice while supporting operational flow during active surgical procedures
- Assist with post-op scheduling, patient communication, and same-day payment reconciliation
Monday–Wednesday (Remote/Flexible Schedule)
- Accurately submit insurance claims, attachments, and narratives through Denticon clearinghouses
- Monitor claim statuses, follow up on unpaid claims, and resubmit denied claims as needed
- Post insurance payments, reconcile Explanation of Benefits (EOBs), and resolve account discrepancies
- Contact patients regarding balances and insurance benefit usage
- Verify insurance eligibility, plan breakdowns, and coverage for upcoming appointments
📌 Additional Duties
- Provide backup support for phone calls and scheduling as needed
- Maintain accurate and up-to-date patient records and financial documentation
- Collaborate closely with the surgical and clinical team to provide seamless patient care
- Continuously seek process improvements to streamline the front office and billing systems
✅ Ideal Candidate Profile
- Prior experience in a dental or surgical specialty front office (preferred but not required)
- Familiarity with insurance verification, claims submission, EOBs, and AR follow-up
- Proficiency in Denticon and NexHealth (preferred but not required)
- Polished communication skills and a calm, professional demeanor under pressure
- Tech-savvy with strong attention to detail and organizational skills
- Ability to work independently and as part of a tight-knit team
- A self-starter who’s eager to learn, grow, and contribute to a positive practice culture
💼 What We Offer
- Competitive pay based on experience
- On-the-job training and mentorship from a seasoned surgical team
- Opportunities for continued education and growth within a niche specialty
- A supportive and fun team environment that values reliability, kindness, and clinical excellence
- Structured workflow with autonomy and room for creativity in problem-solving
📩 To Apply:
Send your resume and a brief introduction to alyssa@drwisdomteeth.com. Let us know why this role excites you and how you see yourself contributing to our mission of exceptional patient care.
🌟 Join a practice where your work truly makes a difference. We can’t wait to meet you!