What are the responsibilities and job description for the Automotive Service Manager position at Wise Auto Group?
Job Title: Automotive Service Manager
Location: Nissan of Sacramento, Sacramento, CA
About Us:
At Nissan of Sacramento, we pride ourselves on delivering exceptional customer experiences and quality automotive service. As a premier dealership in the Sacramento area, we are committed to upholding the Nissan standard of excellence while fostering a collaborative and dynamic work environment.
Job Description:
Nissan of Sacramento is seeking a motivated and experienced Automotive Service Manager to lead our service department. In this role, you will oversee daily operations, drive customer satisfaction, and ensure the profitability and efficiency of the department. This is an exciting opportunity to join a dynamic team and make a meaningful impact in our community.
Responsibilities:
- Oversee all aspects of the service department, including staff management, customer relations, and workflow optimization.
- Recruit, train, and mentor service advisors and technicians to maintain a high-performing team.
- Ensure timely and high-quality completion of all repair and maintenance work.
- Drive customer satisfaction by handling inquiries, resolving complaints, and maintaining excellent communication.
- Monitor department performance metrics and implement strategies to achieve revenue and profitability goals.
- Collaborate with other dealership departments to enhance operational efficiency.
- Enforce safety standards, compliance with regulations, and adherence to Nissan policies.
- Stay current with automotive technology, warranty processes, and industry trends.
Qualifications:
- Proven experience as an Automotive Service Manager or similar leadership role in the automotive industry.
- In-depth knowledge of automotive systems, repairs, and service operations.
- Exceptional leadership, coaching, and team-building skills.
- Strong customer service orientation with excellent communication and interpersonal abilities.
- Ability to manage a fast-paced environment and handle multiple priorities.
- Proficiency in dealership management software (DMS) and other relevant tools.
- High school diploma or equivalent required; an associate’s or bachelor’s degree is a plus.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including medical, dental, vision, and 401(k).
- Employee discounts on vehicles, parts, and service.
- Opportunities for ongoing training and professional development.
- A supportive and inclusive workplace culture.
