What are the responsibilities and job description for the BDC Customer Service Agent position at Wise Auto Group?
Kia of Vacaville is looking to add a full-time customer service representative to its growing team of motivated individuals. A person in this position should possess excellent communication skills both in person and over the phone and have a friendly-upbeat attitude.
What We Offer
- Medical, Dental & Vision Insurance
- 401k plan w/ matching contributions
- Paid Vacation, Holiday, and Sick Pay
- Growth opportunities
- Complete paid training programs for rapid advancement including periodic job reviews
- Employee vehicle purchase plans
- Family culture with organized structure
- Long term job security
- Associate discounts on vehicles, service and parts purchases
- Employee recognition programs
- Leading competitive pay
Responsibilities
- Conduct inbound and outbound phone calls
- Greet Service customers
- Schedule and confirm appointments
- Follow up with prospective customers
- Demonstrate behavior consistent with our company's values in all interactions with customers and coworkers
- Follow a daily work plan and be able to complete daily tasks by utilizing CRM tracking system
- Maintain and update customer information in CRM platform
- Other duties as assigned
Qualifications
- Previous experience working in a BDC center is a plus, but not required
- Strong verbal and written communication skills
- Organized and team oriented
- Ability to type efficiently and effectively
- Professional appearance and eager to improve on all aspects
- Valid driver’s license and clean driving record
