What are the responsibilities and job description for the Owner Loyalty Manager position at Wise Auto Group?
Job Title: Owner Loyalty Manager
Location: Nissan of Sacramento, Sacramento, CA
Job Type: Full-Time
About Us
At Nissan of Sacramento, we pride ourselves on delivering an exceptional automotive experience. Our mission is to build lasting relationships with our customers by providing outstanding service, transparency, and a stress-free car-buying experience. As part of our commitment to fostering customer loyalty, we are seeking a dynamic and customer-focused Owner Loyalty Manager to join our team.
Job Summary
The Owner Loyalty Manager plays a pivotal role in ensuring our customers feel valued and supported throughout their ownership journey. This position focuses on building and maintaining customer relationships, increasing retention, and fostering brand loyalty. The ideal candidate is a proactive problem-solver, an excellent communicator, and passionate about delivering an exceptional customer experience.
Key Responsibilities
- Customer Retention: Develop and implement programs to enhance customer loyalty and retention.
- Follow-Up: Regularly communicate with customers post-sale and post-service to ensure satisfaction and address concerns.
- Loyalty Programs: Manage and promote loyalty programs, including service incentives and repeat buyer rewards.
- Problem Resolution: Act as a liaison between customers and the dealership to resolve issues quickly and effectively.
- Customer Insights: Analyze customer feedback and data to identify trends and areas for improvement.
- Team Collaboration: Work closely with sales, service, and finance departments to ensure seamless customer interactions.
- Events: Organize customer appreciation events and initiatives to strengthen the dealership’s connection with its clientele.
- Reporting: Track and report on customer satisfaction, retention metrics, and program success.
Qualifications
- Proven experience in customer service, retention management, or a similar role (automotive experience preferred).
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and data analysis tools.
- A customer-first mindset with the ability to foster positive relationships.
- Ability to manage multiple tasks and prioritize effectively.
- High school diploma required; Bachelor’s degree in business, marketing, or a related field is a plus.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on vehicle purchases and services.
- Opportunities for career advancement and professional development.
- A supportive and collaborative team environment.
Join Our Team!
If you are passionate about creating exceptional customer experiences and want to play a key role in building loyalty at Nissan of Sacramento, we want to hear from you!
How to Apply:
Submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Applications can be sent to [email address] or submitted in person at Nissan of Sacramento.
Nissan of Sacramento is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
