What are the responsibilities and job description for the Service Advisor position at Wise Auto Group?
At Vacaville Nissan, we're passionate about providing top-notch automotive services and exceptional customer experiences. We believe in fostering a dynamic, team-oriented environment where employees can thrive and grow. We are looking for an experienced and customer-focused Service Advisor to join our team and help us maintain our high standards of service.
Job Description:
As a Service Advisor, you will be the primary point of contact between our customers and the service department. You will work directly with customers to understand their vehicle needs, provide accurate service recommendations, and ensure a seamless experience from start to finish. Your primary goal is to provide exceptional customer service while driving the success of the service department.
Key Responsibilities:
If you're passionate about the automotive industry and delivering outstanding service, we want to hear from you! Please submit your resume and cover letter to [email address or application link].
Vacaville Nissan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Job Description:
As a Service Advisor, you will be the primary point of contact between our customers and the service department. You will work directly with customers to understand their vehicle needs, provide accurate service recommendations, and ensure a seamless experience from start to finish. Your primary goal is to provide exceptional customer service while driving the success of the service department.
Key Responsibilities:
- Greet customers and determine their automotive service needs
- Provide accurate service estimates and explain the scope of repairs or maintenance
- Schedule appointments and follow up on customer inquiries
- Communicate with the technicians regarding vehicle issues and repairs
- Present customers with the status of their vehicle service and advise on recommended services or repairs
- Process transactions, handle paperwork, and manage customer accounts
- Ensure customer satisfaction by resolving any issues or concerns promptly and professionally
- Maintain a clean, organized, and efficient work area
- Stay up to date on product knowledge, automotive services, and industry trends
- Previous experience as a Service Advisor, Automotive Technician, or similar role is preferred
- Strong communication skills with the ability to explain technical issues to customers in an easy-to-understand manner
- Customer-focused with a commitment to providing excellent service
- Knowledge of automotive repair processes and terminology
- Ability to multitask and work in a fast-paced environment
- Detail-oriented with strong organizational skills
- A valid driver's license and a clean driving record are required
- Competitive salary plus performance-based incentives
- Health, dental, and vision insurance options
- Paid time off and holiday pay
- Opportunities for career growth and development
- Discounted automotive services and parts
- A supportive and dynamic work environment
If you're passionate about the automotive industry and delivering outstanding service, we want to hear from you! Please submit your resume and cover letter to [email address or application link].
Vacaville Nissan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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