What are the responsibilities and job description for the Dispatcher/Customer Service position at Wise Locksmith?
We are seeking a Dispatcher/Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and scheduling and dispatching technicians. Full-time opportunies available after initial training period.
Responsibilities:
- Handle customer inquiries
- Schedule and dispatch field technicians
- Provide information about the products and services
- Provide assistance to walk-in customers
- Front office duties
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Salary : $20 - $25