What are the responsibilities and job description for the Home Health Area Coordinator position at Wise Medical Staffing?
Job Summary:
The Home Health Non-Skilled Area Manager is responsible for overseeing the operations, quality, and growth of non-skilled home health services within a designated area. This role includes managing staff, ensuring compliance with regulatory standards, and driving business development through sales and referrals. The Area Manager will work closely with the leadership team to achieve organizational goals and deliver high-quality care.
Key Responsibilities:
- Operational Management:
- Oversee daily operations of non-skilled home health services within the designated area.
- Ensure efficient and effective service delivery, meeting the needs of clients and their families.
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Monitor performance metrics and take corrective actions as necessary to achieve operational goals.
- Staff Management:
- Recruit, hire, train, and supervise home health aides and administrative staff.
- Conduct regular performance evaluations and provide coaching and support to staff.
- Foster a positive work environment that encourages teamwork and professional growth.
- Address staff concerns and implement solutions to improve job satisfaction and retention.
- Quality Assurance and Compliance:
- Ensure compliance with all federal, state, and local regulations, as well as agency policies and procedures.
- Implement and oversee quality assurance programs to maintain high standards of care.
- Conduct regular audits and assessments to monitor service quality and client satisfaction.
- Address and resolve any complaints or issues related to care services.
- Client Care Coordination:
- Oversee the development and implementation of individualized care plans for clients.
- Ensure that care plans are regularly reviewed and updated based on clients' needs and conditions.
- Coordinate services with other healthcare providers and community resources to meet clients' needs.
- Provide support and guidance to staff in managing complex client situations.
- Sales and Business Development:
- Develop and implement sales strategies to grow the non-skilled home health services division.
- Identify and pursue new business opportunities and referral sources.
- Build and maintain relationships with referral sources such as hospitals, physicians, and community organizations.
- Conduct presentations and provide information to potential referral sources to educate them about home health services.
- Track and follow up on referral leads to convert them into active clients.
- Represent the organization at community events and networking opportunities.
- Financial Management:
- Develop and manage the area’s budget, ensuring financial goals are met.
- Monitor and control expenses to ensure cost-effective operations.
- Prepare financial reports and provide regular updates to senior management.
- Identify and pursue opportunities for revenue growth and increased profitability.
- Strategic Planning:
- Participate in the development of the organization’s strategic plan.
- Develop and implement strategic initiatives for the non-skilled home health services division.
- Monitor industry trends and best practices to inform strategic planning and service delivery.
Qualifications:
- Education: Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; advanced degree preferred.
- Experience: Minimum of 3-5 years of experience in home health care, with at least 2 years in a management role. Experience in sales and business development is highly desirable.
- Skills:
- Strong leadership and management abilities.
- Excellent organizational and time management skills.
- Effective communication and interpersonal skills.
- In-depth knowledge of non-skilled home health services and regulatory requirements.
- Sales and marketing skills, with the ability to build and maintain professional relationships.
- Financial acumen and budget management skills.
Work Environment:
- Primarily office-based with frequent travel to client homes and community sites within the designated area.
- Must have reliable transportation and a valid driver’s license.
- May involve occasional evening or weekend work to meet client needs or attend community events.
Physical Requirements:
- Ability to perform physical tasks such as sitting, standing, and walking for extended periods.
- Must be able to lift and carry up to 25 pounds.
