Receptionist

Position: Receptionist

Department: Customer Support

Location: Tempe, AZ (On-Site)

Reports To: Head of Customer Support

Position Overview

Wise Pelican is seeking a highly motivated and customer-focused Receptionist to join our growing team. If you are passionate about providing exceptional customer service, problem-solving, and optimizing the customer journey, this is the perfect role for you. As the first point of contact for our customers, you will be responsible for handling inquiries, providing top-tier support, and ensuring a seamless customer experience.

Key Responsibilities

• Customer Support & Engagement – Deliver high-quality customer service via phone, email, and live chat to enhance customer experience, satisfaction, and loyalty.
• Lead Qualification & Routing – Assess incoming customer inquiries and effectively route them to sales, account management, or technical support teams to streamline workflows.
• Issue Resolution & Troubleshooting – Identify, troubleshoot, and resolve customer concerns efficiently, ensuring first-call resolution (FCR) and minimizing escalations.
• CRM & Data Management – Maintain accurate and up-to-date customer records in HubSpot CRM, tracking customer interactions, service tickets, and feedback trends to drive continuous improvements.
• Process Optimization & Best Practices – Proactively identify inefficiencies, recommend enhancements, and implement customer service best practices to optimize customer success strategies.

Qualifications & Experience

• 1-3 years of experience in customer service, call center support, or customer success roles.
• Strong verbal and written communication skills with the ability to build rapport and resolve concerns efficiently.
• Experience using CRM software (HubSpot preferred), customer support platforms, and ticketing systems.
• Ability to multitask, prioritize workloads, and manage time effectively in a fast-paced, high-volume environment.
• A problem-solving mindset, proactive approach, and ability to drive customer retention and satisfaction goals.

Why Join Us?

At Wise Pelican, we are dedicated to providing a customer-first culture where our team members thrive.

We offer:

• Competitive Compensation – $20 per hour plus performance-based customer satisfaction (CSAT) bonuses.
• Career Growth & Development – Clear career advancement pathways into customer success, sales, or account management roles.
• Supportive & Collaborative Work Culture – A team-driven environment where your contributions matter, and customer success is our priority.
• Comprehensive Training & Tools – Hands-on training, mentorship, and cutting-edge customer engagement technology to drive success.

Wise Pelican Core Values

At Wise Pelican, our core values define our culture and guide our actions:

• Customer-Centric Excellence – Always put the customer first and strive for the best experience.
• Innovation & Growth – Embrace new ideas and continuously improve.
• Accountability & Ownership – Take responsibility and follow through with commitments.
• Collaboration & Teamwork – Work together to achieve success.
• Integrity & Transparency – Be honest, ethical, and open in all interactions.

Application Process

Are you a customer-centric professional eager to make an impact? If so, we want to hear from you! Apply today by submitting your resume and cover letter, highlighting your experience in customer service, customer engagement, and issue resolution.

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