What are the responsibilities and job description for the Hotel Service Expert position at WISE Staffing?
Job Overview
At WISE Staffing, we are seeking a highly skilled Guest Experience Professional to provide exceptional customer service to our guests.
Key Responsibilities:
- Review guest arrival lists to offer a warm and personalized greeting, setting the tone for an outstanding experience.
- Anticipate and meet the needs of our guests by assisting with specific tasks such as confirming travel arrangements and taking messages, thereby establishing a rapport and ensuring their comfort.
- Deliver outstanding customer service through both in-person and phone interactions, fostering a positive relationship with our guests.
- Ensure that high standards of health and quality are consistently met, maintaining a clean and safe environment for our guests.
Requirements:
- Proven experience in customer-facing roles, demonstrating a track record of providing excellent service.
- A customer-focused mindset with a deep understanding of hospitality industry standards, enabling effective delivery of exceptional experiences.
- Excellent written and oral communication skills, allowing for clear and concise interaction with guests and colleagues alike.
- Strong interpersonal and organizational skills, ensuring seamless execution of daily tasks and responsibilities.
