What are the responsibilities and job description for the Customer Support Associate - Spanish Speaker position at Wise?
Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isnt your normal call center we do things differently and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise!
Provide worldclass customer support via email and phone channels for Spanish and English speaking customers all over the world
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact
Be creative friendly and solutionoriented with customers and colleagues
Understand the need to meet expectations rise above them and go that extra mile for customers
Qualifications :
You have strong verbal & written English and Spanish skills youll be supporting English speaking customers and working language at Wise is English.
Youre flexible . Youre willing to work 52 (five days of working and two day of rest) with 8 hours of work per day up to 40 hours per week (shifts vary between 9am8pm). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time
Youre organized . Youre methodical in your approach with a solutionoriented mindset and the ability to multitask . Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
Youre cool under pressure . You take charge in challenging situations and you keep your composure if things get tense a fastpaced everchanging environment is where you thrive
Youre an exceptional communicator . Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will
Youre openminded . Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team
Youre a teamplayer . Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you
Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!
Additional Information :
Salary : $24 per hour 5% Language Allowance
Please apply by submitting your resume and cover letter in English. Applications in Spanish will not be considered.
This is a hybrid position located in Austin Texas and not fully remote. You must be able to commute to the office or open to relocation
You must already be legally authorized to work in the US we dont sponsor visa for this position
Expected start date is February 11 2025 or February 25 2025
Click here to see the benefits we offer!
LINC1
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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