What are the responsibilities and job description for the People Technology Functional Specialist position at Wise?
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about .
Job Description
We’re looking for a talented People Tools Specialist based in Austin, to join our growing People Technology Team. This role will be instrumental in helping us to manage and optimise our People Tools tech stack. This dynamic and varied role manages the performance and maintenance of our People systems whilst driving efficiencies around processes and solutions. We are looking for a systems specialist who is passionate about technology and data, providing great service and is able to think holistically across the People functions.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We’re 5500 Wisers strong, with over 70 nationalities working in 25 locations around the globe! This is a unique opportunity to join Europe’s most valuable fintech company at a pivotal time in evolving our global People technology, automation and data capability. Keeping a customer-first mindset, you’ll be working closely with your People Technology Lead in building, designing, delivering and maintaining all People Systems across Wise.
Your mission :
- Partner with stakeholders in the area of POD and / or Rewards to implement solutions and maintain / support existing processes.
- Manage support queries from stakeholders via our ticketing system Jira.
- Support junior members of the team in solving tickets & queries.
- Partner with stakeholders to identify development areas and provide technical solutions utilising People systems and technology.
- Provide support for HR System upgrades and enhancements to include prioritisation, functional design, documentation, testing, training, implementation and support model design.
- Consult with functional leaders and SMEs in the People team to design, develop, and implement technology solutions that increase operational efficiency, maintain compliance, and positively impact customer experience for People, candidates, employees, managers and business leaders.
- Review business processes to ensure system features are being fully utilised and identify tool features that may improve efficiency.
- Building basic and advanced custom reports and extracting data requests.
- Help, advise and train the People team on using People tools best practice.
- Provide an excellent customer experience by troubleshooting complex problems and investigating and resolving errors quickly and efficiently.
- Collect, document and maintain security requirements and policies for user-level access to People applications.
A bit about you :
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We’re proud to have a truly international team, and we celebrate our differences.
Every Wiser should feel that they can be themselves at work.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.
Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit .
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