Regional Workplace Lead - Americas

Wise is helping to build a new world a world without borders. Built by and for people who live global lives were the fairest easiest way to manage your money across borders.

Our Global Workplace Team includes Real Estate Physical Security Risk Workplace Operations and Travel. We play a key part in the employee experience at Wise through our curated spaces services and events. Our mission is to create and maintain a safe and inspiring workplace for Wisers to achieve the Mission.

Were looking for a passionate and peoplecentric Workplace Operations Lead to join us. Based at our Austin office you will help us to create a customer focused workplace experience manage daytoday operations and lead the regional workplace team in The Americas region.  You will form part of the Workplace Leadership team and report directly to the VP Global Workplace.

Qualifications : Your mission :

Facilities Management :

Ensure all of our offices provide a welcoming arrival experience for all employees and visitors while maintaining the necessary level of building security.

Work closely with internal stakeholders by gathering feedback about business needs to ensure our workplace supports Wisers.

Ensure that the buildings in your region are fully operational and processes are running efficiently.

Ensure regular building walkthroughs to address building maintenance issues preempt potential risks before they arise are identified and improvement areas are acted upon by local teams

Ensure reactive and preventative maintenance programs are in place to support smooth running of the offices.

Be accountable for the Regions offices operational expenditure budget including quarterly forecasting and monthly reconciliations to actuals.

Identify opportunities for cost optimisation and vendor rationalisation to get us closer to achieving Mission Zero.

As a Regional Manager you are working closely with Regional Leads and local Workplace Managers to ensure offices are maintained and aligned with our global standards.

Oversee and make sure local workplace vendors are managed by the site teams and that all commercial contracts are in place and being reviewed periodically.

Ensure our office space is clean by creating and developing workplace etiquette guidance.

Ensure our food and beverage offerings meet our quality and presentation standards both locally and regionally.

Build relationships with our employee community and proactively gather feedback so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.

Work closely with Internal Communications Employer Branding and other functions for best communication practices for weekly updates incl building management events etc.

Ensure buildingspecific operational requirements are met for each event such as health and safety technical setup and site logistics.

Workplace Strategy :

Develop and implement workplace operational strategies aligning with company goals and values by taking part and providing input to halfyearly planning for the Workplace Leadership Team.

Provide leadership and direction to regional workplace teams fostering a culture of excellence safety and innovation.

Hire and onboard members of the Workplace Team ensuring they have the tools and training necessary to succeed in their roles.

Collaborate with the Workplace Leadership Team to forecast and manage regional needs resources and initiatives.

Promote industry best practices to your team around workplace experience hospitality operations by staying up to date with latest innovations and trends within the industry.

Other

Lead the local People Team Community by partnering up with other People Leads in the region ensuring we are working as one team.

Work closely with the Head of Real Estate operations for periodic review and revision of base building documents lease information asset registers and floor plans to ensure they are up to date.

Work closely with the Head of Physical Security & Risk team to ensure all sites are safe and operational.

Partner with the Workplace Projects Team and provide subject matter expertise to local projects and initiatives.

Promote workplace sustainability and help us to achieve our goal of net zero carbon by 2030.

Gather workplace data and review against KPIs (e.g. NPS : net promoter score) suggest and implement plans or OKRs to drive continuous improvements.

A bit about you :

Demonstrable experience in an facilities or workplace focussed role with at least 8 years experience

Fluent in English both verbal and written.

Capable of leading coaching and being a great role model to a team.

Experience in hypergrowth companies managing change and leading initiatives to promote efficient ways of working within the team.

Must have :

Demonstrable financial and data literacy experience including budget management.

Excellent interpersonal and networking skills.

Strong verbal and written communication skills.

Great organization multitasking and problemsolving skills.

Continuous improvement mindset with the ability to think big picture.

Strong working knowledge of H&S legislation within the Region.

Some extra skills that would be awesome :

Knowledge of workplace health and safety legislation and ergonomics.

Proficiency in excel google suite and slack software tools.

Passion and understanding of entrepreneurial startup or tech communities.

Member of IWFM or similar

Additional Information :

What We Offer

• RSUs in a rapidly growing company
• An annual selfdevelopment budget
• Medical dental & vision insurance including HSA and FSA options
• Companypaid : Life Insurance Short & LongTerm Disability and an EAP program
• Flexible working model a mix of working from home and from the office
• Relocation expenses covered
• 25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually
• A paid 6week sabbatical leave after four years
• 18weeks of paid parental leave after a year with us
• 401k with up to a 4% employer match
• 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work : Employment Type :

Fulltime

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Vacancy : 1