What are the responsibilities and job description for the Cabinet Field Service Manager position at Wisenbaker Builder Services, Inc.?
Job Purpose
The Field Service Technician for Cabinets- serves North Austin, Temple, Waco & Killeen areas and is responsible for delivering essential technical support to ensure cabinets are completely ready for the home to close on time. They provide timely, accurate, and professional assistance with cabinet installations, repairs, and adjustments. This role ensures high-quality service and customer satisfaction by addressing field issues efficiently and upholding the company’s service standards.
Primary Duties & Responsibilities
- Read, interpret and understand a cabinet layout.
- Measure for accessories parts, add-on’s or replacement cabinets.
- Install all components of cabinetry, to include accessory parts & trim moldings.
- Touch up or repair both painted and stained products.
- Adjust & level doors, drawers/fronts and trim reveals.
- Walk homes that have been installed and graded each week until complete and closed.
- Create required work order with correct coding on iPad to complete walked jobs.
- Communicate clearly with our customers (Builder) and our internal operations team on any materials needed or work to be performed. This would include an ETA on completion date to the customer.
- Perform inspections with homeowners or builders and conduct immediate repairs if possible, to avoid an extra trip.
- Pick up of all service parts from WBS facility. If unable to transport all parts, tech must coordinate with the WBS warehouse manager for delivery in order to complete the service and job ticket.
- Train WBS personnel on service items along with conducting training for WBS sub-contractors
- Work as a “journeyman” to apprentices within WBS who wish to become a field service technician
Qualifications & Required Skills
- Minimum High School Education
- 2-5 years cabinet experience required
- Specialized knowledge of cabinetry construction and installation preferred
- Experience working with customers providing excellent customer service
- Great communication and ability to conduct training programs
About the Company
Wisenbaker Builder Services is a family-owned industry leader in stylish, on-trend interior finishes for residential builders. As one of the nation’s largest providers of flooring, cabinets, countertops, and window coverings, we take pride in delivering quality craftsmanship and exceptional service. Recognized as a Great Place to Work in 2024, we foster a collaborative and innovative environment where our team thrives.
We believe in taking care of our people, offering competitive pay, profit sharing, health benefits, retirement plans, paid time off, and growth opportunities. At Wisenbaker, your success matters, and we’re committed to helping you build a rewarding career.
Job Type
Full-Time
