What are the responsibilities and job description for the Customer Relations Specialist position at Wisenbaker Builder Services, Inc.?
Job Purpose
We are seeking a people-oriented and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services. The ideal candidate will have a strong problem-solving abilities and a positive attitude.
Primary Duties & Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with order processing, modifications, and verification of final selections.
- Resolve customer complaints and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer satisfaction.
- The CRS should refer to their account process sheet(s) daily and stay up-to-date with any changes made through our Implementations department.
- Confirm products are ordered and lead-times are met
- Play an active role in collecting correct Purchase Orders from Customers, including helping to manage the customers outstanding Need PO.
Qualifications & Required Skills
- High school diploma or equivalent; further education is a plus.
- 2 years of previous experience in customer service or a related field preferred.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and customer service software.
- Excellent verbal, written communication and listening skills
- Comfortable performing basic math calculations
- Computer proficiency in Windows and Microsoft Applications
About the Company
Wisenbaker Builder Services is a premier provider of stylish, on-trend interior finishes for residential builders. As one of the largest companies in the nation specializing in the manufacturing and installation of flooring, cabinets, countertops, and window coverings, we are dedicated to delivering exceptional quality and service. Recognized as a Great Place to Work in 2024, Wisenbaker fosters a collaborative and dynamic environment where innovation and craftsmanship thrive. Join us and be part of a team shaping beautiful, functional interiors for homeowners across the country.
We believe that taking care of our team is essential to fostering a positive and productive work environment. That's why we offer a comprehensive benefits package designed to support your well-being, both personally and professionally. Our benefits include competitive compensation, profit sharing, health and wellness programs, retirement plans, paid time off, and opportunities for professional development. We’re committed to ensuring that you have the resources and support needed to thrive in your career and achieve a healthy work-life balance. At our company, your well-being is a priority, and we strive to create a workplace where you can grow and succeed.
Job Type
Full-Time
