What are the responsibilities and job description for the Workforce Management Analyst II position at Wisetack?
Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).
Ensure all your application information is up to date and in order before applying for this opportunity.
Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).
Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.
We’re also proud to have received recognition from the fintech world. Awards we’ve won include :
- 2023 Best Consumer Lending Program by Tearsheet
- 2023 Best Point of Sale Product by Fintech Breakthrough
- 2022 Best Consumer Lending Solution by Finovate
- 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)
But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)
As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.
Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.
This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same :
The Role
As a Workforce Management Analyst at Wisetack, you will be at the heart of our Customer Support and Loan Servicing & Collections teams. You’ll ensure our teams are efficiently scheduled and perform at their best, while also driving strategic initiatives to scale our operations. Additionally, you will collaborate with data engineers and dashboard analysts to build and refine reporting tools that provide actionable insights to our leadership team. As a fast-growing startup, you’ll enter a dynamic fintech contact center environment that’s always got something new happening, unique challenges to think through, and professional growth opportunities.
Responsibilities
Requirements
Bonus points
Conclusion
The range of base salary for the position is between $62,500.00 - $87,500.00, plus equity, andbenefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.
Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!
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Salary : $62,500 - $87,500
