What are the responsibilities and job description for the EDI Product Specialist position at WiseTech Global?
About WiseTech Global
* This role requires you to commute to either our Schaumburg, IL office, or our Chapel Hill, NC office on a hybrid schedule. *
At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionizing the logistics industry.
This role is primarily focused on delivery of implementing existing or new EDI interface to the TMS, which will reside within a Product Team of 11. This will include involvement in the Product Development process and some tier 3 support, including Common EDI transaction sets - 204, 214, 990, 210, 990, etc.
Our Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their issues, identify the root cause, and work with our Engineers to provide a solution. They bridge the gap between business and technology, and make sure that we truly understand what our customers need.
Together we will change the world of logistics, one innovation at a time.
What We're Looking For
- EDI Expertise – Strong experience in EDI implementation, ideally within the supply chain or logistics industry. Including common transaction sets (204, 214, 990, 210, etc.)
Technical Acumen – Ability to analyze and define EDI mappings, troubleshoot issues, and work with data.
Industry Knowledge – Experience with TMS, import/export operations, or related supply chain applications is a plus.
Problem-Solving Mindset – You don’t just answer questions—you find the root cause and solve problems.
Collaboration & Communication – Ability to work cross-functionally with teams in a fast-paced environment.
Ownership & Initiative – A self-starter who takes accountability and delivers results.
Responsibilities
Implement and optimize EDI mappings within Trinium TMS, including common transaction sets (204, 214, 990, 210, etc.).
Work directly with customers to understand their EDI requirements and provide solutions.
Collaborate with technical teams to design, document, and implement EDI integrations.
Draft, review, and refine functional specifications for EDI projects.
Provide Tier 3 support, troubleshooting, and resolving complex EDI-related issues.
Serve as the Subject Matter Expert on EDI, training internal teams and documenting processes.
Take full ownership of assigned tasks, ensuring timely delivery and high-quality outcomes.
Before you apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
