What are the responsibilities and job description for the Patient Relations Assistant (90000517) Job Details | HHC position at Wishard-Eskenazi Health?
Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 21968
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
ExemptJob Role Summary
The Patient Experience Assistant reporting directly to the Manager of Patient Experience. This position is responsible for providing a variety of administrative function that may be moderate to complex in nature. In addition, this position provides administrative support to the patient information/guest services area. This position will assist patient representatives with collections and data entry of patient/visitor patient experience: compliments/complaints and grievances related to Eskenazi Health. Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.
Essential Functions and Responsibilities
Job Requirements
Knowledge, Skills & Abilities
o Promote positive customer service relations
o Establish and maintain effective working relationships
o Set priorities and work independently
o Use various information technology systems
o Utilize SAP system for purchasing and tracking supplies
o Define, document, and analyze information for data entry
o Research and analyze information to develop valid conclusions, recommendations, and reports
o Be a self-starter and motivated to stay abreast of industry standards through management direction and guidance
Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
