Quality assurance

Opportunity for Quality of Life and Job Satisfaction.

Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates its employees and treats them with respect?

Who We Are

Wisler Plumbing Heating Cooling and Electrical proudly serves Roanoke and the surrounding area, all of Franklin County, and everyone located around Smith Mountain Lake.

When our dad Daniel Wisler put our name on his business back in 1986, he committed to doing what was fair and right. He led by example and he taught us to do the same.

He taught us to stand up, work hard through adversity; to take responsibility for our mistakes. It's not easy, but it's the difference between a business that survives and a business that thrives.

Wisler Plumbing and Air's foundation of beliefs light our way, from policies we live by to the people we hire.

Are you ready for a career change? Excited to learn a trade that will last forever?

Wisler Plumbing and Air has a few limited openings for amazing candidates who are looking to learn the plumbing, HVAC, and water quality industries! We have an accredited training program to show you the ropes that includes both class time and real on-the-job experience before you graduate to the next level! This is an opportunity of a lifetime!

Your New Role :

As our Quality Assurance Representative , you’ll be the voice of Wisler to our customers after the dust has settled and the work is done.

Your role is critical making sure that every single customer feels valued and ensuring they’re left with a smile on their face.

You’ll be the final touch that turns good service into unforgettable service.

• Customer Engagement : You’ll reach out to every customer within 30 minutes of job completion, ensuring they’re happy with the service, recording their feedback, and identifying any areas where we can improve.
• Detailed Record-Keeping : You’ll maintain precise records of every interaction, tracking key details in our system to ensure that no stone goes unturned.
• Feedback Reporting : You’ll report directly to the Customer Service Manager, ensuring that all critical feedback is conveyed to the right people for swift action.
• Team Support : When needed, you’ll assist the Contact Center with scheduling and additional customer callbacks.

What’s In It For You to Join the Wisler Team?

• Competitive Pay : Earn between $15 and $19 per hour, based on your experience.
• Career Growth : Opportunities for advancement based on performance and contribution.
• Team Atmosphere : Join a family-like environment where mutual respect and camaraderie are at the core of what we do.
• Impactful Work : Your role directly contributes to customer satisfaction and business success, making your work meaningful and valued.
• Professional Development : Access to ongoing training and support to grow in your role and beyond.

Why You’ll Never Want to Leave

At Wisler , we believe in fostering a family-like atmosphere where support and camaraderie are central to everything we do.

Our team thrives on mutual respect, and we’re committed to both personal and professional growth. Here, your career isn’t just a job it’s a pathway to future success.

This Job Isn’t For You If...

• You’re okay with just skating by and doing the minimum.
• Handling feedback or taking accountability makes you uncomfortable.
• You shy away from speaking directly with customers, especially after the job is done.

This Job Is For You If...

• You’re passionate about delivering world-class customer service and turning every interaction into a win.
• You’re organized, have a keen eye for detail, and can juggle multiple tasks at once.
• You thrive on helping others and love the idea of leaving customers with a smile.

If you’re ready to be a key player in an exceptional company, we want to hear from you! Apply today and start your journey with Wisler Plumbing, Heating, Cooling, and Electrical.

Job Requirements

• Strong customer service orientation with excellent communication skills
• Ability to maintain accurate and detailed records
• Competence in Excel and data tracking software
• Previous experience in a customer-facing role is a plus
• Must be organized and possess strong follow-through skills
• Must thrive in a team-oriented, high-energy environment
• Must be authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Last updated : 2024-11-15

Salary : $15 - $19