What are the responsibilities and job description for the Lead Site Specialist position at Wissen Care?
Position: Lead Site Specialist
Location: Cambridge, MA, 02141
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- Coordinate lab equipment service, both planned and unplanned.
- Assist with obtaining quotes from service providers for upcoming service.
- Manage and track work order requests, including contacting service providers to proactively schedule service to meet client Key Performance Indicators (KPI)
- Assign labels to laboratory equipment ensuring proper identification
- Coordinate and prioritize work requests from vendors while meeting deadlines
Routine follow-up and coordination / planning with external service technicians
- Uploading certificates and/or Service reports to the appropriate database as services are completed
- Maintain a high level of organization and understanding of the pending work requests and routinely communicate upcoming schedule to end users
- Complete inventory of all instruments on site
- Responsible for accurate data input into the client’ Enterprise Asset Management system and customer's management system
- Acquire and review field service reports for accuracy and completeness.
- Host visiting service technicians, and ensure expected work is performed as scheduled as well as escorting the technicians to the laboratory.
- Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
- Develop and maintain positive and professional working relationships with clients, service vendors and the client staff.
- Carry out all client and customer security and safety procedures
- Travel between sites as needed
- Other appropriate duties as assigned by leadership.
Job Type: Contract
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $30 - $32
