Front Desk Agent - Acadia Inn

Are you a friendly, customer-focused professional who enjoys creating memorable guest experiences? We’re seeking a Full-Time Seasonal Front Desk Agent to join our team at the Acadia Inn, located near the breathtaking landscapes of Acadia National Park in Bar Harbor, Maine.

In this role, you’ll be the first point of contact for guests, providing warm hospitality and ensuring seamless check-ins, check-outs, and concierge services. If you thrive in a fast-paced, guest-centric environment and love connecting with people, we’d love to hear from you!

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

This full-time seasonal position offers competitive pay and opportunities to grow your hospitality skills in a supportive and vibrant work environment.

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.
• Handle check-ins, check-outs, and reservations efficiently and accurately.
• Provide information about hotel amenities, local attractions, and Acadia National Park.
• Respond promptly to guest inquiries, requests, and concerns to ensure a positive stay.
• Process payments, balance cash drawers, and maintain accurate records.
• Assist with administrative tasks such as answering phones and managing guest communications.
• Collaborate with the hotel team to ensure smooth operations and exceptional guest service.

Qualifications & Skills:

• Previous experience in hospitality, front desk, or customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency in computer systems, including reservation software and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure.
• Attention to detail and strong organizational skills.
• A positive attitude and team-oriented mindset.
• Flexibility to work various shifts, including weekends and holidays.

Performance Measurement:

• 90-day performance review, guest feedback, and teamwork contributions.

If you’re passionate about hospitality, enjoy making guests feel welcome, and want to work in a breathtaking location, apply now and join us at the Acadia Inn!

Salary : $30