Spa Receptionist Supervisor

Step Into Leadership by the Waterfront in Bar Harbor, Maine! Join Us as a Spa Receptionist Supervisor! Ready to elevate your hospitality career in a serene and luxurious setting? We're seeking an organized, guest-focused Spa Receptionist Supervisor to assist the Spa Manager and oversee the front-of-house team at the Bar Harbor Inn and Spa. This is your opportunity to combine leadership skills with exceptional guest service in one of Maine's most picturesque locations.

As a Spa Receptionist Supervisor, you'll support the Spa Manager in overseeing the daily operations of the reception team, ensuring smooth scheduling, efficient transactions, and a welcoming environment for our guests. You'll assist with training staff, maintaining high service standards, and contributing to an unforgettable spa experience.

We are a family-owned independent hotel, committed to providing a supportive and welcoming environment for both our guests and employees. Recognized as one of the Best Places to Work, we take pride in fostering a culture of inclusivity and excellence.

This is a seasonal position from Spring to Fall, with shifts that may include weekends, evenings, and holidays.

Why You'll Love Working with Us:

• Thrive in a leadership role under the guidance of the Spa Manager at one of Maine's premier waterfront spas.
• Collaborate with a supportive and enthusiastic team that values your contributions.
• Grow your skills in an environment dedicated to wellness and exceptional guest experiences.

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $25 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental Insurance: Up to 4 cleanings per year—80% covered by us!
• End of Season Bonus
• Heating Savings Program: Save on heating oil and propane through partnerships with Irving and Dead River.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Earn up to $1,000 for each new full-time employee you refer.
• Employee Discounts: Enjoy hotel stays, dining, and spa services within our portfolio and selected New England Inns & Resorts.
• Employee Assistance Program (EAP): Free, anonymous counseling.
• Employee Relief Fund: Financial support for unexpected situations, funded by your teammates.
• Witham Family Hotels Gala: Celebrate YOU at our annual recognition event!

Key Responsibilities:

• Assist the Spa Manager in supervising the spa reception team, ensuring a welcoming and professional front desk experience for all guests.
• Oversee appointment scheduling, guest inquiries, and point-of-sale transactions to maintain seamless operations.
• Train, mentor, and support the reception team, ensuring consistency in customer service excellence.
• Maintain and organize reception records, schedules, and inventory.
• Resolve guest concerns promptly and professionally, ensuring complete satisfaction.
• Collaborate with the Spa Manager to implement operational improvements and meet department goals.
• Monitor team performance and provide constructive feedback to enhance efficiency and morale.
• Performs other duties assigned by the Spa Manager.

Skills & Requirements:

• Prior experience in a supervisory or leadership role within hospitality or a similar setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with scheduling software and point-of-sale systems (training provided).
• Positive and team-oriented attitude with a commitment to guest service excellence.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Physical Demands:

• Prolonged periods of standing and working on a computer.
• Ability to lift up to 20 pounds occasionally.

Performance Measurement:

• 90-day performance review, annual performance review, guest feedback, and team collaboration.

If you're passionate about guest service, thrive in a leadership role, and enjoy working in a serene environment, we'd love to hear from you. Apply now to help us create unforgettable spa experiences by the waterfront!